Hello guys,
I need a help with this search menu (magnifying glass menu), when I select the service attribute, don't appears any service, only bring a disabled field, look this pic bellow:
I looked all the files related to AgentTicketSearch, compared with others OTRS with has this field working, but all files are the same, without changes, I looked the ACLs too, but don't have any ACL interfering with this field.
Can someone give me a north to find the solution?
Action "AgentTicketSearch" with Service attribute
Moderator: crythias
Action "AgentTicketSearch" with Service attribute
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Last edited by Gl3d50N on 14 May 2018, 16:07, edited 1 time in total.
Re: Action "AgentTicketSearch" with Service attribute
Guys,
No one has passed through this problem yet?
Please, I'm lost.
Thanks all!!!
No one has passed through this problem yet?
Please, I'm lost.
Thanks all!!!
Re: Action "AgentTicketSearch" with Service attribute
Which otrs version are you using? if is 5.0.10 is strongly recommended to update to the last patch level because many bugs were corrected.
Re: Action "AgentTicketSearch" with Service attribute
Yeah, the version is 5.0.10, the only solution is just an update?fcasal wrote:Which otrs version are you using? if is 5.0.10 is strongly recommended to update to the last patch level because many bugs were corrected.
Thanks for help!
Re: Action "AgentTicketSearch" with Service attribute
5.0.10 has several security issues, last OTRS5 version is 5.0.27. Latest version 6.0.7
Updating is a must for these kind of software
Updating is a must for these kind of software
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Action "AgentTicketSearch" with Service attribute
I don´t know witch is the solution but you can check how many fixes are in the next patch levels:
https://community.otrs.com/release-note ... -level-11/
https://community.otrs.com/release-note ... -level-12/
https://community.otrs.com/release-note ... -level-13/
https://community.otrs.com/release-note ... -level-15/
https://community.otrs.com/release-note ... -level-16/
.....
https://community.otrs.com/release-note ... -level-26/
https://community.otrs.com/release-note ... -level-27/
So, in my opinion, the first is to discard a program bug, if still happening the issue, check another options.
https://community.otrs.com/release-note ... -level-11/
https://community.otrs.com/release-note ... -level-12/
https://community.otrs.com/release-note ... -level-13/
https://community.otrs.com/release-note ... -level-15/
https://community.otrs.com/release-note ... -level-16/
.....
https://community.otrs.com/release-note ... -level-26/
https://community.otrs.com/release-note ... -level-27/
So, in my opinion, the first is to discard a program bug, if still happening the issue, check another options.
Re: Action "AgentTicketSearch" with Service attribute
Guys,
Thanks all for your time and patience with my problem.
No one solutions can solve my problem, and I use the version 5.0.10 in others servers, and function very well, I looked all files related to this action (AgentTicketSearch), all files are the same in all servers, inclusive, I changed the files, but nothing solved.
All those links about the release notes, don't have nothing about this issue.
I appreciate all help, I'll try another things here, if I find the solution, I'll post here.
Thanks again!
Thanks all for your time and patience with my problem.
No one solutions can solve my problem, and I use the version 5.0.10 in others servers, and function very well, I looked all files related to this action (AgentTicketSearch), all files are the same in all servers, inclusive, I changed the files, but nothing solved.
All those links about the release notes, don't have nothing about this issue.
I appreciate all help, I'll try another things here, if I find the solution, I'll post here.
Thanks again!
Re: Action "AgentTicketSearch" with Service attribute
Perhaps a good try could be to install again that versión, sometimes a file is corrupted and the application fails.