How can i set the default state based on current state?
I enabled the state field on change owner form. Let' say i have 3 open type states open1 open2 and open3.
How can i set the default state to open2 if the current state is open1, iopen3 if the current state is open2?
That would be also a solution if i could set the current state as default ( or empty field)
If the currentstate is open2, and the default is open1 then it would results in unwanted state change if the user forget to check the state each time he/she submits the form.
Default next state on forms
Moderator: crythias
Re: Default next state on forms
Hi,
you can use ACL for your requirement. Check the admin doc for examples.
Flo
you can use ACL for your requirement. Check the admin doc for examples.
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.