Hi,
I created a new operator, assigned to the 1 level group assigning a role, but when I go to manage a new call ticket, I can not find it in the list after entering the 1st level group, while the other agents are there.
If the agent manages a ticket entered by email, he can manage it by going to the menu people -> agent.
Useful tips?
From further verification it almost seems that the agent is not matched to the ticket opening queue
Thank you very much.
Paolo
Insert new Agent
Moderator: crythias
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- Znuny newbie
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- Joined: 19 Sep 2017, 11:48
- Znuny Version: 5.0.16