Hello!
I just configured OTRS 6 with LDAP, and all users have the following issue:
Example: Sandro Simčić is Sandro SimiÄiÄ. Which means, letters žćčđš are troublesome.
Issue is the most troublesome when user sends notifications.
It happens only with LDAP imported users. Can you offer me any help/suggestion?
Thank you in advance. Cheers!
LDAP user display name error
Moderator: crythias
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- Administrator
- Posts: 3957
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
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Re: LDAP user display name error
Hi,
Check the example configurations for the parameter DestCharset and SourceCharset and set them properly.
- Roy
Check the example configurations for the parameter DestCharset and SourceCharset and set them properly.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
- Posts: 24
- Joined: 25 Apr 2018, 10:40
- Znuny Version: Otrs 6
- Real Name: Vedran
- Company: ACI d.d.
Re: LDAP user display name error
Ok, I added:
$Self->{CustomerUser1} = {
Name => 'LDAP',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'sss.domain.local',
BaseDN => 'DC=domain,DC=local',
SSCOPE => 'sub',
UserDN => 'xxxx',
UserPw => 'xxxx',
AlwaysFilter => '(&)',
SourceCharset => 'ISO-8859-2',
},
Is that enough and should I restart services?
$Self->{CustomerUser1} = {
Name => 'LDAP',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'sss.domain.local',
BaseDN => 'DC=domain,DC=local',
SSCOPE => 'sub',
UserDN => 'xxxx',
UserPw => 'xxxx',
AlwaysFilter => '(&)',
SourceCharset => 'ISO-8859-2',
},
Is that enough and should I restart services?
-
- Znuny newbie
- Posts: 24
- Joined: 25 Apr 2018, 10:40
- Znuny Version: Otrs 6
- Real Name: Vedran
- Company: ACI d.d.
Re: LDAP user display name error
DestCharset => 'utf-8',
SourceCharset => 'utf-8',
Thank you!!
SourceCharset => 'utf-8',
Thank you!!