LDAP user display name error

[VedranOP]

Hello!

I just configured OTRS 6 with LDAP, and all users have the following issue:

Example: Sandro Simčić is Sandro Simičić. Which means, letters žćčđš are troublesome.
Issue is the most troublesome when user sends notifications.
It happens only with LDAP imported users. Can you offer me any help/suggestion?

Thank you in advance. Cheers!

[root]

Hi,

Check the example configurations for the parameter DestCharset and SourceCharset and set them properly.

- Roy

[VedranOP]

Ok, I added:

$Self->{CustomerUser1} = {
Name => 'LDAP',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'sss.domain.local',
BaseDN => 'DC=domain,DC=local',
SSCOPE => 'sub',
UserDN => 'xxxx',
UserPw => 'xxxx',
AlwaysFilter => '(&)',
SourceCharset => 'ISO-8859-2',
},
Is that enough and should I restart services?

[VedranOP]

DestCharset => 'utf-8',
SourceCharset => 'utf-8',



Thank you!!