Sending notification - setting From address

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Snowmanko
Znuny newbie
Posts: 59
Joined: 06 Mar 2015, 17:45
Znuny Version: 6.0.5-1

Sending notification - setting From address

Post by Snowmanko »

Hi,

can somebody explain what do I have to setup in order to get Ticket notification working ?
When I create notification based on "TicketCreate" action there is no field where to set From address.

My notification is then sent with From header set to '' (nothing), see attached picture from trace of this notification : https://imgur.com/aF9rJlZ

Thanks for help.
BR.
OTRS 6.0.3-1, MySQL
lido
Znuny newbie
Posts: 70
Joined: 25 Oct 2017, 16:21
Znuny Version: 6.0.5

Re: Sending notification - setting From address

Post by lido »

Hi, it's on your system configuration at:

System Configuration -> Core -> Email
- NotificationSenderEmail
- NotificationSenderName
Snowmanko
Znuny newbie
Posts: 59
Joined: 06 Mar 2015, 17:45
Znuny Version: 6.0.5-1

Re: Sending notification - setting From address

Post by Snowmanko »

lido wrote:Hi, it's on your system configuration at:

System Configuration -> Core -> Email
- NotificationSenderEmail
- NotificationSenderName
is it possible to set this per notification and not only globally ?
OTRS 6.0.3-1, MySQL
Snowmanko
Znuny newbie
Posts: 59
Joined: 06 Mar 2015, 17:45
Znuny Version: 6.0.5-1

Re: Sending notification - setting From address

Post by Snowmanko »

solved. it's caused by this setting :

SendmailNotificationEnvelopeFrom::FallbackToEmailFrom -> this have to be enabled in order to fill envelope in mail server communication
OTRS 6.0.3-1, MySQL
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