Images in auto resonds?

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twa
Znuny newbie
Posts: 2
Joined: 18 Apr 2018, 15:22
Znuny Version: OTRS5

Images in auto resonds?

Post by twa »

Hi,

Did not manage to find any information regarding this so I'm asking here. We are using OTRS 5. The way our OTRS is set up is that when a ticket is created based on a customer email / phone call it uses the auto resonds function to send a confirmation mail to said customer. In this auto repsponds the original customer email is quoted with the '<OTRS_CUSTOMER_EMAIL[X]>' reference. However images / screenshots get removed while using this. When manually replying/updating tickets there is no problem with these images.

Is there a way to retain the images using the auto responds module?
root
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Real Name: Roy Kaldung
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Re: Images in auto resonds?

Post by root »

Hi,

Did you tried data URI?

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twa
Znuny newbie
Posts: 2
Joined: 18 Apr 2018, 15:22
Znuny Version: OTRS5

Re: Images in auto resonds?

Post by twa »

Could you elaborate a bit because I don't know how / can't find how I would use data URI in the auto responds.

Thank you.
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