Errors in some PL files

[Agrodriguezt]

Hi OTRS team. Good afternoon.

We are migrating an OTRS system from our HQ to an AWS EC2 instance.

I installed the OTRS system 3.3.10 in the AWS EC2 instance (SLES 12) and when I tried to reach .../otrs/installer.pl the screen appears when I accept the license and select next the screen begin to load and still loading until a gateway error appears.

If I go to the apache error log I found this errors:

[Wed Apr 18 16:23:01.083926 2018] [cgi:error] [pid 30777] [client xxxxx] AH01215: [Wed Apr 18 16:23:01 2018] installer.pl: Bareword found where operator expected at (eval 10325728) line 1, near "8::info": /opt/otrs/bin/cgi-bin/installer.pl
[Wed Apr 18 16:23:01.083992 2018] [cgi:error] [pid 30777] [client xxxxx] AH01215: [Wed Apr 18 16:23:01 2018] installer.pl: \t(Missing operator before ::info?): /opt/otrs/bin/cgi-bin/installer.pl
[Wed Apr 18 16:23:01.084287 2018] [cgi:error] [pid 30777] [client xxxxx] AH01215: [Wed Apr 18 16:23:01 2018] installer.pl: Bareword found where operator expected at (eval 10325729) line 1, near "8::info": /opt/otrs/bin/cgi-bin/installer.pl
[Wed Apr 18 16:23:01.084397 2018] [cgi:error] [pid 30777] [client xxxxx] AH01215: [Wed Apr 18 16:23:01 2018] installer.pl: \t(Missing operator before ::info?): /opt/otrs/bin/cgi-bin/installer.pl
[Wed Apr 18 16:24:01.140339 2018] [cgi:warn] [pid 30777] [client xxxxx] AH01220: Timeout waiting for output from CGI script /opt/otrs/bin/cgi-bin/installer.pl

i don't understand why this error appears because it's a fresh installation. Also I tried to overwrite the directory /opt/otrs with the on-premise directory and when I go to the index.pl the same errors appears for the index.pl file.

Can you help me to figure out what can be the error?

Thanks in advance and best regards.
Andres

[jojo]

3.3.x is not supported and has unfixed security issues. Also it might not work with actual versions of Perl.

I strongly advise to use the latest version of the ((otrs)) community version or to the fully supported OTRS which is available as managed system also.

[fcasal]

Perhaps the problem is to try to install a version from november of 2014. You could try to install a 6 version only to know if it works.

In fact, you are using a most modern versión of the operating system, so the problem could be of the different versions of perl and so on.

When you check if modules are correct it shows everything ok?

[Agrodriguezt]

Hi fcasal & jojo.

Thank you for your input.

The idea is move to the version 6 but our actual version is 3.3.10 and before the upgrade we like to migrate to the same version in AWS and then upgrade to version 6.

So my idea is install the same version that actually we have on-premise in AWS and now in AWS platform make the upgrade because I read that the database changed from version 3 to version 6.

What do you think?

Thanks in advance and best regards
Andres

[jojo]

there are a lot of hanges between the versions, so you need to perfiorm all migration steps between the versions. So you need several steps which need to performed on a system with good performance.

From my experience AWS is not a good solution to run OTRS on.

[Agrodriguezt]

Hi Jojo. Good afternoon from Mexico.

Thank you so much for your valuable input

Now the issue was solved.

As fcasal suggests I validated the Perl modules and I found two principal / required modules that aren't installed so I proceed to install it and now is working like a charm

About the AWS. I have the requirement to install it over this platform. When I have all ready, upgraded and setup I will share my thought about AWS.

Again thank you so much for your time and input.

Have a great day and kind regards.
Andres