Hi
I've created a ticket notification which fires if a ticket enters into a certain state. It works well if I change to the state manually. However if the state change is created by a generic agent, there are no notification.
Could somebody help me what am i doing wrong?
Ticket notification on state change
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Re: Ticket notification on state change
Did you activate "send agent/customer notification on changes" in your GenericAgent? (section "Execute Ticket commands")
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Re: Ticket notification on state change
My bad! I knew it is something simple.reneeb wrote:Did you activate "send agent/customer notification on changes" in your GenericAgent? (section "Execute Ticket commands")
Thank you thank you