[SOLVED] System cannot sent pening mails since Upgrade

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exness
Znuny newbie
Posts: 7
Joined: 08 Jul 2014, 10:16
Znuny Version: 3.3.6

[SOLVED] System cannot sent pening mails since Upgrade

Post by exness »

Hi Community,
I do have two problems.
First one is a minor issue - OTRS cannot sent out pending tickets, reminders or notifications which comes from the system itself.
I do get admin error messages or agent respond messages - but can't get any other.

Second issue occures if I try to create a time value in a process ticket.
Everything is stored fine - only missing is time value / field...
[Tue Apr 10 10:12:48 2018][Error][Kernel::System::DynamicFieldValue::ValueSet][222] No SCALAR param in Bind!
[Tue Apr 10 10:12:48 2018][Error][Kernel::System::DynamicField::Backend::ValueSet][523] Could not update field RECRDateFROM for Ticket ID 98068 !
[Tue Apr 10 10:12:48 2018][Error][Kernel::System::DynamicFieldValue::ValueSet][222] No SCALAR param in Bind!
[Tue Apr 10 10:12:48 2018][Error][Kernel::System::DynamicField::Backend::ValueSet][523] Could not update field RECRDateTO for Ticket ID 98068 !
[Tue Apr 10 10:12:48 2018][Error][Kernel::System::DynamicFieldValue::ValueSet][222] No SCALAR param in Bind!
[Tue Apr 10 10:12:48 2018][Error][Kernel::System::DynamicField::Backend::ValueSet][523] Could not update field RECRDateFROM for Ticket ID 98068 !
[Tue Apr 10 10:12:48 2018][Error][Kernel::Modules::AgentTicketProcess::_StoreActivityDialog][5086] Konnte Wert des dynamischen Feldes DynamicField_RECRDateFROM für TicketID 98068 im Aktivitätsdialog "ActivityDialog-f96f0ceb57e5b4030bdc5ada895601ac" nicht speichern!
[Tue Apr 10 10:12:49 2018][Error][Kernel::System::TemplateGenerator::NotificationEvent][859] Need TicketID!
[Tue Apr 10 10:12:49 2018][Error][Kernel::System::TemplateGenerator::NotificationEvent][859] Need TicketID!
[Tue Apr 10 10:12:50 2018][Error][Kernel::System::CommunicationLog::_LogError][538] CommunicationLog(ID:37153,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:43431)::Kernel::System::Email => Errors occurred during message sending: Need Body!
[Tue Apr 10 10:12:50 2018][Error][Kernel::System::Email::__ANON__][199] Need Body!
[Tue Apr 10 10:12:50 2018][Error][Kernel::System::Ticket::Event::NotificationEvent::Transport::Email::SendNotification][184] '' notification could not be sent to agent 'some email'
Frontend error message - detail view
Backend ERROR: OTRS-CGI-61 Perl: 5.22.1 OS: linux Time: Tue Apr 10 10:12:48 2018

Message: Konnte Wert des dynamischen Feldes DynamicField_RECRDateFROM für TicketID 98068 im Aktivitätsdialog "ActivityDialog-f96f0ceb57e5b4030bdc5ada895601ac" nicht speichern!

RemoteAddress: IP
RequestURI: /otrs/index.pl

Traceback (15662):
Module: Kernel::Modules::AgentTicketProcess::_StoreActivityDialog Line: 5086
Module: Kernel::Modules::AgentTicketProcess::Run Line: 421
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Notification error occures from upgrading to Version 6 newest release.

Best Regards,
Florian
Last edited by exness on 17 Apr 2018, 14:31, edited 1 time in total.
exness
Znuny newbie
Posts: 7
Joined: 08 Jul 2014, 10:16
Znuny Version: 3.3.6

Re: System cannot sent pening mails since Upgrade

Post by exness »

[Tue Apr 10 13:43:55 2018] otrs.Console.pl: Use of uninitialized value $Notification{"Name"} in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket/Event/NotificationEvent/Transport/Email.pm line 184.
ERROR: OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-61 Perl: 5.22.1 OS: linux Time: Tue Apr 10 13:43:55 2018

Message: '' notification could not be sent to agent 'name@domain.com..

Traceback (960):
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::Email::SendNotification Line: 184
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendRecipientNotification Line: 1205
Module: Kernel::System::Ticket::Event::NotificationEvent::Run Line: 312
Module: Kernel::System::EventHandler::EventHandler Line: 223
Module: Kernel::System::EventHandler::EventHandlerTransaction Line: 263
Module: Kernel::System::ObjectManager::ObjectEventsHandle Line: 425
Module: Kernel::System::ObjectManager::ObjectsDiscard Line: 473
Module: Kernel::System::ObjectManager::DESTROY Line: 644
Module: (eval) Line: 38
Module: /opt/otrs/bin/otrs.Console.pl Line: 38

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-61 Perl: 5.22.1 OS: linux Time: Tue Apr 10 13:43:56 2018

Message: Need TicketID!

Traceback (960):
Module: Kernel::System::TemplateGenerator::NotificationEvent Line: 859
Module: Kernel::System::Ticket::Event::NotificationEvent::Run Line: 195
Module: Kernel::System::EventHandler::EventHandler Line: 223
Module: Kernel::System::EventHandler::EventHandlerTransaction Line: 263
Module: Kernel::System::ObjectManager::ObjectEventsHandle Line: 425
Module: Kernel::System::ObjectManager::ObjectsDiscard Line: 473
Module: Kernel::System::ObjectManager::DESTROY Line: 644
Module: (eval) Line: 38
Module: /opt/otrs/bin/otrs.Console.pl Line: 38

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-61 Perl: 5.22.1 OS: linux Time: Tue Apr 10 13:43:56 2018

Message: CommunicationLog(ID:37432,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:43743)::Kernel::System::Email => Errors occurred during message sending: Need Body!

Traceback (960):
Module: Kernel::System::CommunicationLog::_LogError Line: 538
Module: Kernel::System::CommunicationLog::ObjectLog Line: 306
Module: Kernel::System::Email::__ANON__ Line: 182
Module: Kernel::System::Email::Send Line: 210
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::Email::SendNotification Line: 180
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendRecipientNotification Line: 1205
Module: Kernel::System::Ticket::Event::NotificationEvent::Run Line: 312
Module: Kernel::System::EventHandler::EventHandler Line: 223
Module: Kernel::System::EventHandler::EventHandlerTransaction Line: 263
Module: Kernel::System::ObjectManager::ObjectEventsHandle Line: 425
Module: Kernel::System::ObjectManager::ObjectsDiscard Line: 473
Module: Kernel::System::ObjectManager::DESTROY Line: 644
Module: (eval) Line: 38
Module: /opt/otrs/bin/otrs.Console.pl Line: 38

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-61 Perl: 5.22.1 OS: linux Time: Tue Apr 10 13:43:56 2018

Message: Need Body!

Traceback (960):
Module: Kernel::System::Email::__ANON__ Line: 199
Module: Kernel::System::Email::Send Line: 210
Module: Kernel::System::Ticket::Event::NotificationEvent::Transport::Email::SendNotification Line: 180
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendRecipientNotification Line: 1205
Module: Kernel::System::Ticket::Event::NotificationEvent::Run Line: 312
Module: Kernel::System::EventHandler::EventHandler Line: 223
Module: Kernel::System::EventHandler::EventHandlerTransaction Line: 263
Module: Kernel::System::ObjectManager::ObjectEventsHandle Line: 425
Module: Kernel::System::ObjectManager::ObjectsDiscard Line: 473
Module: Kernel::System::ObjectManager::DESTROY Line: 644
Module: (eval) Line: 38
Module: /opt/otrs/bin/otrs.Console.pl Line: 38

[Tue Apr 10 13:43:56 2018] otrs.Console.pl: Use of uninitialized value $Notification{"Name"} in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket/Event/NotificationEvent/Transport/Email.pm line 184.
ERROR: OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-61 Perl: 5.22.1 OS: linux Time: Tue Apr 10 13:43:56 2018
This happens, if I start otrs.Console.pl Maint::Ticket::PendingCheck
exness
Znuny newbie
Posts: 7
Joined: 08 Jul 2014, 10:16
Znuny Version: 3.3.6

Re: System cannot sent pening mails since Upgrade

Post by exness »

This issue has been solved by removed all customs files under: /opt/otrs/Custom/
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