Hello,
I have a dynamic field in the ticket creation window for the Customer User that I would like it to be read-only. I have read the manual but I have not found a way to do it. This dynamic field is used in ACL, so you can not replace it with a label. Does anyone know how to make the dynamic field read-only?
Thank you very much
Read only dynamic field
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Re: Read only dynamic field
Hi,
According to my knowledge, to be displayed in Ticket::Frontend::AgentTicketEmail###DynamicField, setting must be set to 1 or 2. So those two states are editable. It make no sense to have a dynamic field in the compose form only readable.
Reminder : Dynamic fields shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
One alternative could be to display this dynamic field in the Frontend::Agent::Ticket::ViewZoom
It will be displayed but no editable.
Does it match your requirement ?
According to my knowledge, to be displayed in Ticket::Frontend::AgentTicketEmail###DynamicField, setting must be set to 1 or 2. So those two states are editable. It make no sense to have a dynamic field in the compose form only readable.
Reminder : Dynamic fields shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
One alternative could be to display this dynamic field in the Frontend::Agent::Ticket::ViewZoom
It will be displayed but no editable.
Does it match your requirement ?