Ticket Create notification is not work.

Moderator: crythias

Post Reply
shariful1
Znuny newbie
Posts: 3
Joined: 13 Mar 2018, 13:34
Znuny Version: 5.0.5
Real Name: Md. Shariful Islam
Company: Leads Corporation Limited

Ticket Create notification is not work.

Post by shariful1 »

Dear Sir,

We are using OTRS version 5.0.5

We are getting notification of queue changes, responsible changes, and owner changes.

But didn't get notification when ticket is created.


Would you please help us?

Thank You.
Md. Shariful Islam
You do not have the required permissions to view the files attached to this post.
alessandrom
Znuny newbie
Posts: 7
Joined: 05 Apr 2018, 20:39
Znuny Version: 6.0.x
Real Name: Alessandro

Re: Ticket Create notification is not work.

Post by alessandrom »

Hi,

I've been using otrs for a few months so I'm not an expert but everything works regularly as expected.
I apologize in advance if my advice can be stupid.


Have you checked if the "ticket create notification" box is checked in the personal options of the agents?

In the "Ticket Notification Management" window you can also try to modify event type from NotificationNewTicket to TicketCreate

Anyway, I suggest you update to the latest version 5.0.27.
OTRS 5.0.x, ITSM, Zuny4OTRS

CentOS 7
shariful1
Znuny newbie
Posts: 3
Joined: 13 Mar 2018, 13:34
Znuny Version: 5.0.5
Real Name: Md. Shariful Islam
Company: Leads Corporation Limited

Re: Ticket Create notification is not work.

Post by shariful1 »

Hi alessandrom,

Thank you for your reply.
Now we are getting notification after select notification option from agent preferences.

Thank you.
Post Reply