event notification halp!

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otrsZeroCool
Znuny newbie
Posts: 31
Joined: 03 Jan 2017, 20:16
Znuny Version: 4 and 5
Real Name: Dexter
Company: Morgan

event notification halp!

Post by otrsZeroCool »

Hello,
problem i have faced
so i have an easy process flow - customer (hr) sends info though easy form - name, department, location (dropdown)
i have created an even notification - TicketCreate + location=JC - this one works, sends email and everyhting is ok

but when I try any other event it just does not work... :(
could you please help to understand how it works?

thanks in advance!
root
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Re: event notification halp!

Post by root »

Hi,

Which other events besied TicketCreate does not work?

- Roy
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otrsZeroCool
Znuny newbie
Posts: 31
Joined: 03 Jan 2017, 20:16
Znuny Version: 4 and 5
Real Name: Dexter
Company: Morgan

Re: event notification halp!

Post by otrsZeroCool »

root wrote:Hi,

Which other events besied TicketCreate does not work?

- Roy
Hello,
i tried TicketCustomerUpdate and TIcketPriorityUpdate (being logged in as cusotmer and from cusotmer's interface) - my test email was not sent when these events were involved
I understand that i may do smth wrong, maybe you can tell me where Im doing a mistake or maybe you can share some manual for exact event notifications...


thanks in advance!
otrsZeroCool
Znuny newbie
Posts: 31
Joined: 03 Jan 2017, 20:16
Znuny Version: 4 and 5
Real Name: Dexter
Company: Morgan

Re: event notification halp!

Post by otrsZeroCool »

this is the even which works - TicketCreate + several filters based on my process form (i have tested it and when I select smth else not mentioned if this even notification settings - it does not work)
TicketCreate.JPG
this is the even TIcketCustomerUpdate with no additional filters (i have tested it with filters and options - does not work either)
ticketCustomerUpdate.JPG
please help to understand what im doing in a wrong way
thanks!
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root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: event notification halp!

Post by root »

Hi,

You talking about the event TicketCustomerUpdate and using the customer interface. The TicketCustomerUpdate is thrown when an agent update the customer user of a ticket. There's no action in the customer interface which triggers this event.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
otrsZeroCool
Znuny newbie
Posts: 31
Joined: 03 Jan 2017, 20:16
Znuny Version: 4 and 5
Real Name: Dexter
Company: Morgan

Re: event notification halp!

Post by otrsZeroCool »

root wrote:Hi,

You talking about the event TicketCustomerUpdate and using the customer interface. The TicketCustomerUpdate is thrown when an agent update the customer user of a ticket. There's no action in the customer interface which triggers this event.

- Roy
okay,
is there any page where i can read about each? since general manual gives not much info, really
thanks
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