Assign customer to agent

Moderator: crythias

Post Reply
Yashire
Znuny newbie
Posts: 2
Joined: 28 Mar 2018, 11:59
Znuny Version: 5.0.8
Real Name: Pizzolato
Company: ANS Computer

Assign customer to agent

Post by Yashire »

Hi,

In my OTRS configuration, I have only one queue : "Entreprise"
Every company make a ticket in this queue.

My boss would like when "Gob" (a customer) make a ticket that make Frederic (a agent) the owner for this ticket. But only for this customer.
Is it possible ?
My boss don't want to make other queue.

Best regards

Yashire
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Assign customer to agent

Post by reneeb »

Then create a GenericAgent that checks for the customer and sets the owner...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Yashire
Znuny newbie
Posts: 2
Joined: 28 Mar 2018, 11:59
Znuny Version: 5.0.8
Real Name: Pizzolato
Company: ANS Computer

Re: Assign customer to agent

Post by Yashire »

Hello reneeb,

Thanks a lot for your reply.
That help me a lot.

Best regards.

Yashire
Post Reply