Hi all,
I am trying to implement processes into OTRS.
Is there a way to remove or stop a process in progress into a ticket ?
Thanks
Regards,
Stop/remove process
Moderator: crythias
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root
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Re: Stop/remove process
Hi,
This can be done by removing the two dynamic fields ProcessManagementProcessID and ProcessManagementActivityID from the ticket.
- Roy
This can be done by removing the two dynamic fields ProcessManagementProcessID and ProcessManagementActivityID from the ticket.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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bmichelot
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Re: Stop/remove process
Thanks Roy for your reply.
Could you please tell me where I can access to those fields ?
There is no way to add them in the free text form.
Can I use generic agent by setting "Process" field with an empty value ?
(I do not know which characters i have to use for replace values by empty's ones.)
Regards,
Could you please tell me where I can access to those fields ?
There is no way to add them in the free text form.
Can I use generic agent by setting "Process" field with an empty value ?
(I do not know which characters i have to use for replace values by empty's ones.)
Regards,
-
root
- Administrator
- Posts: 3976
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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- Contact:
Re: Stop/remove process
Hi,
You can try a 0 with the GenericAgent. Otherwise you'll need a small custom module (TransitionAction or GenericAgent).
- Roy
You can try a 0 with the GenericAgent. Otherwise you'll need a small custom module (TransitionAction or GenericAgent).
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
bmichelot
- Znuny newbie
- Posts: 88
- Joined: 31 Jul 2013, 16:52
- Znuny Version: 5.0.20
- Real Name: Benoît MICHELOT
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Re: Stop/remove process
Yeeeahhhh !
The zero works with Generic Agent!
Thanks Roy
The zero works with Generic Agent!
Thanks Roy
-
bmichelot
- Znuny newbie
- Posts: 88
- Joined: 31 Jul 2013, 16:52
- Znuny Version: 5.0.20
- Real Name: Benoît MICHELOT
- Company: Amphenol Air LB France
- Contact:
Re: Stop/remove process
Roy,
May I ask you something again ?
I simply made a process in 3 steps.
See yml file attached.
No transition happened despite the choice of the DynamicField_DF1 value !
Is there something wrong ?
May I ask you something again ?
I simply made a process in 3 steps.
See yml file attached.
No transition happened despite the choice of the DynamicField_DF1 value !
Is there something wrong ?
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