[solved] Migration OTRS 5 to 6 - Receiving Error

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kaiserchrss
Znuny newbie
Posts: 11
Joined: 23 Mar 2018, 10:45
Znuny Version: 6.0.6

[solved] Migration OTRS 5 to 6 - Receiving Error

Post by kaiserchrss »

Hello,

I have (mostly) completed the migration process from OTRS 5 running on CentOS to OTRS 6.06 on a Debian 9 Server.

I've run into some problems like having to alter some tables in the db (ENGINE=InnoDB) to be able to run the migration script.
During the runtime of migration, the update script threw an error but in the end completed successfully.
Thing is, the error i've seen during the migration is now being sent to my mailbox every minute by the otrs-daemon.

The error is as follows:

Code: Select all

OTRS Scheduler Daemon SystemConfigurationSyncManager: ConfigurationDeploySync

Kernel::Config::Files::Config has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
Does anyone have an idea how to get rid of this error?
Otherwise the server is running really smoothly and is thus already live in production.
The continuous mail flood is kind of bothering me, though... :?
Last edited by kaiserchrss on 03 Apr 2018, 08:38, edited 1 time in total.
kaiserchrss
Znuny newbie
Posts: 11
Joined: 23 Mar 2018, 10:45
Znuny Version: 6.0.6

Re: Migration OTRS 5 to 6 - Receiving Error

Post by kaiserchrss »

BTW: This is the code found in my Defaults.pm at line 1967.
Hope this helps...

Image

Can I somehow reacquire the package to fix it?
Or can I (at least) set the frequency of error-mails down to once per hour for example?
kaiserchrss
Znuny newbie
Posts: 11
Joined: 23 Mar 2018, 10:45
Znuny Version: 6.0.6

Re: Migration OTRS 5 to 6 - Receiving Error

Post by kaiserchrss »

Case closed.

The error was due to the fact, that during the upgrade I copied the Config.pm from /opt/otrs/Kernel to the path /opt/otrs/Kernel/Config/Files

Now I have deleted the Config.pm located at opt/otrs/Kernel/Config/Files and now I don't get any Mails with this error anymore.
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