Hello guys,
I'm implementing otrs in the company that I work for and they have requested me a demand that I have not been able to resolve yet.
How to change, for an agent to see in the Customer User field only the customers who are in the same group as he is when creating a call via phone or email?
Changing the customers that an agent sees
Moderator: crythias
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- Znuny newbie
- Posts: 3
- Joined: 15 Feb 2018, 21:53
- Znuny Version: 6.0.5
- Real Name: Rafael Ratacheski de Sousa Raulino
Re: Changing the customers that an agent sees
Hi,
as far as I know development is needed and can not be achieved without it.
From vendor there is feature available - maybe it is what you need?
https://www.otrs.com/otrs-business-solu ... data-view/
There might be other tools/features available - maybe wait for Rene to get more ideas
Flo
as far as I know development is needed and can not be achieved without it.
From vendor there is feature available - maybe it is what you need?
https://www.otrs.com/otrs-business-solu ... data-view/
There might be other tools/features available - maybe wait for Rene to get more ideas
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 3
- Joined: 15 Feb 2018, 21:53
- Znuny Version: 6.0.5
- Real Name: Rafael Ratacheski de Sousa Raulino
Re: Changing the customers that an agent sees
yes that's what I need, however if there were some free addon, or if I could create a condition on the frontend that would list the customers would be better