[SOLVED] Dynamic field text array with web services

[nedmaj]

Hi guys,

I need a dynamic field text that can be multivalued (text array). So an user can input a value, click the plus button, add a second value and so on (like ITSMConfigItemReference from Cape-it, but for text only).

Do you know any way to do that (customizing, add on etc)?

Thanks in advance!

[nedmaj]

Hi, guys

Since I was meant to use, in this case, web services only, I figured out to use a multiselection dynamic field without fill a list of possible values. The array of values is properly store in database and retrieved when getting the ticket by web services. Commands used to test:

Authenticate and return session:

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curl -k 'https://<server>/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Session?UserLogin=XXXX&Password=******'

Create ticket:

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curl -X PUT -H "Content-Type: application/json" -k 'https://<server>/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket' -d "{ \"SessionID\": \"<session id>\", \"Ticket\": { \"Title\": \"Test Array\", \"Queue\": \"Raw\", \"State\": \"new\", \"CustomerUser\": \"XXXX\", \"Priority\": \"3 normal\", \"Type\": \"Incident\" }, \"DynamicField\": { \"Name\": \"TestMultiselection\", \"Value\": [ \"Value001\", \"Value002\" ] }, \"Article\": { \"Subject\": \"Test Array\", \"Body\": \"Test Array.\", \"ContentType\": \"text/plain; charset=ISO-8859-15\" } }"

Return ticket and verify the array of values was properly stored:

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curl -k 'https://<server>/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket/31274' -d "{ \"SessionID\": \"<session id>\", \"DynamicFields\": \"1\" }"

Thanks!