I just upgraded our QA server to OTRS 6 and I wonder if it's possible to somehow switch to the OTRS 5 admin layout. From my view the new admin layout lacks overview and especially readability, I don't care about fancy icons but rather about quickly being able to see where I need to go.
The same goes for the search field in the sysconfig - In OTRS 5 I look for TicketZoom and see all categories in one go while in OTRS 6 is shows me way too much details.
Comparison - https://imgur.com/a/5G5Op
Old admin layout
Moderator: crythias
Re: Old admin layout
the OTRS6 way is much faster, just use the filter on the left (and/or the possibility to use favorites)
I'm using OTRS for more than 15 years now and for me it was an easy switch
I'm using OTRS for more than 15 years now and for me it was an easy switch
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com