OTRS 6.0.6 FAQ uninstall leaves error reported every hour

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zbigniew
Znuny newbie
Posts: 53
Joined: 11 Dec 2014, 13:30
Znuny Version: 5.0.23
Real Name: Zbigniew Luszpinski

OTRS 6.0.6 FAQ uninstall leaves error reported every hour

Post by zbigniew »

Hello,

OTRS 6.0.6 I have just uninstalled FAQ module. Error appears every time I log in and every hour I get error on admin mail.
How to fix this error? I searched /opt/otrs directory for files containing FAQ and only found one file referencing to FAQ:
/opt/otrs/var/tmp/CacheFileStorable/XML/2/b/2b280720dee34ad904d968a76b12283f
So far I created empty file /opt/otrs/Kernel/System/Stats/Static/FAQAccess.pm to stop these errors.

Code: Select all

ERROR: OTRS-otrs.Console.pl-Maint::Stats::Dashboard::Generate-01 Perl: 5.16.3 OS: linux Time: Tue Mar 20 11:05:04 2018

 Message: Can't locate Kernel/System/Stats/Static/FAQAccess.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /opt/otrs/Kernel/System/Main.pm line 81.


 Traceback (19038): 
   Module: Kernel::System::Stats::GetObjectBehaviours Line: 1129
   Module: Kernel::System::Stats::StatsGet Line: 269
   Module: Kernel::System::Stats::StatsListGet Line: 744
   Module: Kernel::System::Console::Command::Maint::Stats::Dashboard::Generate::Run Line: 78
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: (eval) Line: 144
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 123
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 232
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: /opt/otrs/bin/otrs.Daemon.pl Line: 137
zzz
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Real Name: Emin
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Re: OTRS 6.0.6 FAQ uninstall leaves error reported every hour

Post by zzz »

Hello Zbigniew,

try to delete the cache, rebuild the config, and restart the web server.

Best regards
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

Free and premium add-ons: German | English
zbigniew
Znuny newbie
Posts: 53
Joined: 11 Dec 2014, 13:30
Znuny Version: 5.0.23
Real Name: Zbigniew Luszpinski

Re: OTRS 6.0.6 FAQ uninstall leaves error reported every hour

Post by zbigniew »

try to delete the cache, rebuild the config, and restart the web server.
systemctl stop httpd
bin/otrs.Console.pl Maint::Config::Rebuild
bin/otrs.Console.pl Maint::Cache::Delete
bin/otrs.Console.pl Maint::Session::DeleteAll
bin/otrs.Console.pl Maint::Loader::CacheCleanup
bin/otrs.Console.pl Maint::Loader::CacheGenerate
systemct start httpd

Nothing changed bug is still there. Filled bugreport
https://bugs.otrs.org/show_bug.cgi?id=13756
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