How to define one specific mail/ticket to be the displayed subject/title in search overview?

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hkais
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How to define one specific mail/ticket to be the displayed subject/title in search overview?

Post by hkais »

If we merge tickets, sometimes the displayed subject/title is really odd chosen by OTRS. How can we change the main shown subject/title in a search after a merge?
How can we define a specific title/subject on merging?
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
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