Is there any way to identify tickets based on:
* attachment existence?
* attachment size?
* attachment type? (pdf, csv, ...)
Generic Agent based on attachments?
Moderator: crythias
-
hkais
- Znuny expert
- Posts: 287
- Joined: 16 Apr 2016, 08:55
- Znuny Version: see in post
- Real Name: Hans
- Contact:
Generic Agent based on attachments?
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Generic Agent based on attachments?
No, but if you describe your needs, we might help you. Maybe https://feature-addons.de/otrs/Ticket/TicketAttachments is interesting to you...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
hkais
- Znuny expert
- Posts: 287
- Joined: 16 Apr 2016, 08:55
- Znuny Version: see in post
- Real Name: Hans
- Contact:
Re: Generic Agent based on attachments?
Thank you for your hint.
As I have many more requirements (you see my posts), I asked my boss for a developer to contribute. Sadly perl seems to be a aged language which is not really a hip language to developers...
We are discussing internally the next steps about it.
As I have many more requirements (you see my posts), I asked my boss for a developer to contribute. Sadly perl seems to be a aged language which is not really a hip language to developers...
We are discussing internally the next steps about it.
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users