I've followed all the instructions and the upgrade went well except for that all queues are gone!
When I click tickets -> queue view it's empty, no queues are showing at all. But if I put a new ticket in any of the queues then the queue is showing again and now with all the tickets in it. Anyone knows what the reason can be?
Also I think it's really slow even though I put the new installation on a new faster server in all aspects.
The new installation is on centos 7 with MariaDB 10.2
All queues are missing after upgrading OTRS from 5.0.24 to 6.0.1
Moderator: crythias
Re: All queues are missing after upgrading OTRS from 5.0.24 to 6.0.1
+1
same situation here
same situation here
Re: All queues are missing after upgrading OTRS from 5.0.24 to 6.0.1
It is a bad idea to upgrade to 6.0.1 version because there are several patch level versions that solve many problems.
And it is a bad idea to reopen an old topic, so is better you create a new one with more information. Actual version, what is in the logs after the update, etc.
Greetings.
And it is a bad idea to reopen an old topic, so is better you create a new one with more information. Actual version, what is in the logs after the update, etc.
Greetings.
Re: All queues are missing after upgrading OTRS from 5.0.24 to 6.0.1
Hi,
rebuild the queue index
(or wait a night for cronjob doing it)
Florian
rebuild the queue index
(or wait a night for cronjob doing it)
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.