All queues are missing after upgrading OTRS from 5.0.24 to 6.0.1

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nilskm
Znuny newbie
Posts: 17
Joined: 29 Sep 2010, 09:50
Znuny Version: 6.0.30
Real Name: Nils

All queues are missing after upgrading OTRS from 5.0.24 to 6.0.1

Post by nilskm »

I've followed all the instructions and the upgrade went well except for that all queues are gone!

When I click tickets -> queue view it's empty, no queues are showing at all. But if I put a new ticket in any of the queues then the queue is showing again and now with all the tickets in it. Anyone knows what the reason can be?

Also I think it's really slow even though I put the new installation on a new faster server in all aspects.

The new installation is on centos 7 with MariaDB 10.2
atom
Znuny newbie
Posts: 14
Joined: 06 Nov 2018, 13:03
Znuny Version: OTRS5
Real Name: Ahmet

Re: All queues are missing after upgrading OTRS from 5.0.24 to 6.0.1

Post by atom »

+1
same situation here
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: All queues are missing after upgrading OTRS from 5.0.24 to 6.0.1

Post by fcasal »

It is a bad idea to upgrade to 6.0.1 version because there are several patch level versions that solve many problems.
And it is a bad idea to reopen an old topic, so is better you create a new one with more information. Actual version, what is in the logs after the update, etc.

Greetings.
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: All queues are missing after upgrading OTRS from 5.0.24 to 6.0.1

Post by wurzel »

Hi,

rebuild the queue index
(or wait a night for cronjob doing it)

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

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