If this can help anyone, we recently experienced the notification for “Out of the office” in OTRS to stay stuck on 0 days left and that … for months…
Message was only displayed in a few places like the user you’re logged in with, the owner and responsible user in grids but not in the drop down when you want to assign the owner/responsible.
We had to modify the entry in the database manually, the field “userfullname” had been modified but it was never reverted once the delay past.. Don’t know if this is a coincidence but both dates when we experienced this with was the 28th of the month….
Out of the office message stuck
Moderator: crythias
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- Znuny expert
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- Znuny Version: 4.0.24
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Re: Out of the office message stuck
Bump! We have the exact same problem. Thanks!
Re: Out of the office message stuck
update to the latest patchlevel
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com