Hello i upgraded OTRS from 5 to newest version 6 last week. Now i need to move my OTRS to new location(simple migration, right?).
I installed new instance on new server, after that i created new backup and move that backup from old server to new location.
I removed database from new server and run script /scripts/restore.pl to restore my old OTRS on new server.
Everything working ok, but now i have 2 issues:
1. I don't have any tickets on user account. I see open tickets on root account, but when i'm trying to open those tickets i have error "This ticket does not exist, or you don't have permissions to access it in its current state". I tried to import manually database again, i tried use that tutorial(https://stackoverflow.com/questions/137 ... l-database), again error.
2. I have some problem with configuration, but i think that config file have default custom queue and now can't find that in new server..
Any ideas how to properly restore/migrate otrs in/to new location? Maybe i'm doing something wrong...
Problem with access to tickets after restore
Moderator: crythias
Re: Problem with access to tickets after restore
I'm not sure exactly what the issue is but the manual has an article describing a migration from windows to linux.
While that's not exactly what you want, I'm sure you can follow the steps described there to clone the database and copy the equivalent files.
While that's not exactly what you want, I'm sure you can follow the steps described there to clone the database and copy the equivalent files.