Authentification failed when entering System Settings

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Veldor
Znuny newbie
Posts: 6
Joined: 12 Mar 2018, 11:45
Znuny Version: OTRS-6.0.6-01 NoArch
Real Name: Lars

Authentification failed when entering System Settings

Post by Veldor »

Hello there,

I'm pretty new to OTRS and I chosed it as my subject for the final exam.
I use the Appliance version on a Hyper-V VM.
After reinstalling the server I got the following problem: When I wanted to log into the web interface, the standard superuser credentials "root@localhost" with password "root" were not accepted. So I wanted to enter the local system settings on the OTRS-server to check the database, but when I enter the password (and it is the correct password, I tried it multiple times and also reinstalled everything to get the same error again) I get another error:
"Error - Authentification failed!"
The only option to continue is "<OK>" and that gets me back into the status page.
Does anyone know this problem or can help me with a solution-approach?

Greets,
Veldor
lido
Znuny newbie
Posts: 70
Joined: 25 Oct 2017, 16:21
Znuny Version: 6.0.5

Re: Authentification failed when entering System Settings

Post by lido »

What is the appliance version? Where did you get it?

When installing OTRS normally, at the web setup you should have a step where you have to define your SuperAdmin password. See here.
Veldor
Znuny newbie
Posts: 6
Joined: 12 Mar 2018, 11:45
Znuny Version: OTRS-6.0.6-01 NoArch
Real Name: Lars

Re: Authentification failed when entering System Settings

Post by Veldor »

I'm using the 4.0.8 appliance which I downloaded from the official OTRS homepage.
I set the system password when I first bootet the iso to install and configure the server.

Greets,
Veldor
jojo
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Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Authentification failed when entering System Settings

Post by jojo »

the appliance is not maintained any more and therefore contains unpatched and unsecure versions. Please use latest version of OTRS or register a trial instance via otrs.com
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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