Email confirmation of the open ticket marked SPAM
Moderator: crythias
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- Znuny newbie
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- Real Name: Caio
- Company: Mesquita
Email confirmation of the open ticket marked SPAM
I configure my OTRS to auto reply when OTRS receives an email, this reply contain some auto infos. but the email goes to spam folder from sender
Re: Email confirmation of the open ticket marked SPAM
Hi,
The e-mail being marked as spam will most likely have nothing to do with OTRS and most likely with your email configuration or maybe the contents of the auto-reply.
There's also not enough information about what's happening:
Does the auto-reply go into the spam folder of everybody or just one person?
When using a regular reply instead of an auto-reply, does it go through correctly?
Is your e-mail server correctly configured? (SPF and DKIM Records, etc)
Is your e-mail server listed in any email blacklist?
The e-mail being marked as spam will most likely have nothing to do with OTRS and most likely with your email configuration or maybe the contents of the auto-reply.
There's also not enough information about what's happening:
Does the auto-reply go into the spam folder of everybody or just one person?
When using a regular reply instead of an auto-reply, does it go through correctly?
Is your e-mail server correctly configured? (SPF and DKIM Records, etc)
Is your e-mail server listed in any email blacklist?
-
- Znuny newbie
- Posts: 3
- Joined: 20 Feb 2018, 17:59
- Znuny Version: 6.0.0.0.0
- Real Name: Caio
- Company: Mesquita
Re: Email confirmation of the open ticket marked SPAM
Hellolido wrote:Hi,
The e-mail being marked as spam will most likely have nothing to do with OTRS and most likely with your email configuration or maybe the contents of the auto-reply.
There's also not enough information about what's happening:
Does the auto-reply go into the spam folder of everybody or just one person?
When using a regular reply instead of an auto-reply, does it go through correctly?
Is your e-mail server correctly configured? (SPF and DKIM Records, etc)
Is your e-mail server listed in any email blacklist?
Thanks for the help, follow the answers
Does the auto-reply go into the spam folder of everybody or just one person?
Every one, gmail, hotmail, others company
When using a regular reply instead of an auto-reply, does it go through correctly?
both options goes to spam,
Is your e-mail server correctly configured? (SPF and DKIM Records, etc)
How can I check these options?
Is your e-mail server listed in any email blacklist?
I used ultratools.com and everyone marked it as "Not Listed"
Re: Email confirmation of the open ticket marked SPAM
I don't think it is an OTRS issue. Please contact your e-mail admin for supporting you to setup everything in a correct way or switch to a fully managed solution
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 3
- Joined: 20 Feb 2018, 17:59
- Znuny Version: 6.0.0.0.0
- Real Name: Caio
- Company: Mesquita
Re: Email confirmation of the open ticket marked SPAM
the person who configured it was responsible for the email here of the company, anyway, our email stays in Office 365, so they are default settings plus a username and password, and the password is correct once it arrives to send the email, but as spam.jojo wrote:I don't think it is an OTRS issue. Please contact your e-mail admin for supporting you to setup everything in a correct way or switch to a fully managed solution
Re: Email confirmation of the open ticket marked SPAM
OTRS does not flag mails as spam. Check the email headers and find out why mailservers are flaffinng it and what mailserver does flag it. Then you can start to solve the issue.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Email confirmation of the open ticket marked SPAM
Is your outgoing email setup correctly configured as SMTP or SMTPS or SMTPTLS and not by using Sendmail?
Check the options "SendmailModule", "SendmailModule::AuthPassword" and "SendmailModule::AuthUser" on index.pl?Action=AdminSystemConfigurationGroup;RootNavigation=Core::Email#Setting1031
If you're using the server's own sendmail to send your emails and your server's ip address isn't on your SPF record then it will most likely get marked as spam.
Other than that, the issue is most likely not an OTRS problem as previously stated and something that would have to get fixed by your email or server admin.
Check the options "SendmailModule", "SendmailModule::AuthPassword" and "SendmailModule::AuthUser" on index.pl?Action=AdminSystemConfigurationGroup;RootNavigation=Core::Email#Setting1031
If you're using the server's own sendmail to send your emails and your server's ip address isn't on your SPF record then it will most likely get marked as spam.
Other than that, the issue is most likely not an OTRS problem as previously stated and something that would have to get fixed by your email or server admin.