OTRS Login Interface is not responding after install

[ccf]

Hi there,
I run into a huge frustrating problem with an new OTRS 6 installation.
After following the installation guide from the OTRS docs the installer finishes successful and without any errors.
But when I want to log into OTRS with the root@localhost user nothing happens. And by nothing, I meant absolutley nothing. When I click on the Login in button nothing happens. There is no sign that the page is reloading or something else. Just pure nothingness.
There is nothing in the apache logs, neither in the syslog. The DB looks fine, the general configuration has no real difference between my test server (on which the installtion of OTRS 5 and the upgrade to 6 worked fine).

The only thing I found is while using the firefox developer console:

Code: Select all

Laden fehlgeschlagen für das <script> mit der Quelle "http://vaasa.cevo.de/otrs-web/js/ads.js".
index.pl:230
Laden fehlgeschlagen für das <script> mit der Quelle "http://vaasa.cevo.de/otrs-web/js/js-cache/CommonJS_aaaefd15a37c2412187f70b2f9936765.js".
index.pl:250
TypeError: Core.Language is undefined
[Weitere Informationen]
TranslationJS_en_3da55733204bde1611adb19d9ca91f7a.js:2:1
TypeError: Core.Template is undefined
[Weitere Informationen]
TemplateJS_819b2dc67ae2ea488c03e67e54accd73.js:2:1
TypeError: Core.Init is undefined
[Weitere Informationen]
ModuleJS_e0316c65a0e84e08ac9f154bbec67156.js:12:93
TypeError: Core.Init is undefined
[Weitere Informationen]
index.pl:259:1
TypeError: Core.App.Ready is not a function
[Weitere Informationen]
index.pl:278:1
TypeError: Core.App.Ready is not a function
[Weitere Informationen]
index.pl:290:1

It seems the no one else encountered these. At least I didn't found a solution anywhere.

I'm using a CentOS 7 System, with no further modifications. Freshly installed.
If you like to check it yourself, the server is up and running:
5.35.248.152/otrs/index.pl
Please help me!

[zzz]

Hello Charly,

I'm getting:

Login failed! Your user name or password was entered incorrectly.

Did you try to hard refresh your cache or use another browser?

Best regards
Emin

[ccf]

Hey Emin,
thanks for your reply. This brought me to something really unexpected.
I tried this with all my browsers, Google Chrome, Chromium, Firefox and Opera. All are failing. My colleague tried it with Google Chrome and Internet Explorer, same problem - nothing happens.
So I tried to Login with my phone, which worked without any issue. Somehow this brings up more questions than it answers
Maybe this is an issue with our firewall. I'll dig into that.

[ccf]

Well, I fixed it!
It really was an issue with the virus check on our firewall. Whitelisting the URL was enough to fix this
Thanks for the help!