Hello
Currently when users send an email to the mail that I have receipt of tickets, the ticket arrives in an open state and not in a new state.
Somebody could help me to correct this error that all the tickets arrive in new condition.
Thank you
The tickets arrive in the open state.
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andersonmavi30
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reneeb
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Re: The tickets arrive in the open state.
Check the ticket history why the ticket is open...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de