Hi.
I have been using OTRS mounted in CentOS 7 and this is in the VMware EXsi and at the time of entering and closing a ticket or making a query through the admin tab, it takes a long time.
Could someone help me with this inconvenient and give you a solution?
Thank you.
Slowness in OTRS
Moderator: crythias
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- Znuny newbie
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- Real Name: Anderson Martinez Virviescas
Re: Slowness in OTRS
Not enough information.
What are the server's specs?
Was it always slow or did it start slowing down recently?
How many tickets is your system handling?
Are the system's or OTRS's log files indicating any errors?
Also, read this and see if it helps.
What are the server's specs?
Was it always slow or did it start slowing down recently?
How many tickets is your system handling?
Are the system's or OTRS's log files indicating any errors?
Also, read this and see if it helps.
-
- Znuny newbie
- Posts: 69
- Joined: 23 Nov 2017, 21:23
- Znuny Version: 5.0.7-25
- Real Name: Anderson Martinez Virviescas
Re: Slowness in OTRS
It is a server in CentOS 7 with 4 gb of ram and hard disk of 60 gb. It is virtualized in VMware ESxi 6.5.
Until now it is in production and is registering this slowness, it is a new server
On average there are more than 500 clients.
Until now it is in production and is registering this slowness, it is a new server
On average there are more than 500 clients.
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Re: Slowness in OTRS
inproper mail setup, too low resources
Get these things fixed
Get these things fixed
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 69
- Joined: 23 Nov 2017, 21:23
- Znuny Version: 5.0.7-25
- Real Name: Anderson Martinez Virviescas
Re: Slowness in OTRS
What are the recommended ones?
Re: Slowness in OTRS
it depends on many parameters. Like ammount of concurrent users, mails, size of mails, number of articles etc, database type and if on the same machine etc..
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Administrator
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- Znuny Version: Znuny and Znuny LTS
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Re: Slowness in OTRS
Hi,andersonmavi30 wrote:What are the recommended ones?
Start with fixing the issues seen in the error log
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?