Dynamic field tree in ticket zoom view

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pidilandia
Znuny newbie
Posts: 44
Joined: 19 Sep 2017, 11:48
Znuny Version: 5.0.16

Dynamic field tree in ticket zoom view

Post by pidilandia »

Hi,
I have a question, I have a dynamic field tree in Newticketphone:
KeyMenu
KeyMenu>KeyMenu1
KeyMenu>KeyMenu1>KeyMenu2
Is possible in Ticketzoomview (ticket Information) view all select?for exemple:
Menu::Menu1::Menu2
Now it is: Menu2
Thank you very much

PP
pidilandia
Znuny newbie
Posts: 44
Joined: 19 Sep 2017, 11:48
Znuny Version: 5.0.16

Re: Dynamic field tree in ticket zoom view

Post by pidilandia »

Can someone help me please?
wurzel
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Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Dynamic field tree in ticket zoom view

Post by wurzel »

Hi,

it is weekend and this is a volunteer community, so please be pacient.


For your initial question - I do not understand what you want to know :(


Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

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pidilandia
Znuny newbie
Posts: 44
Joined: 19 Sep 2017, 11:48
Znuny Version: 5.0.16

Re: Dynamic field tree in ticket zoom view

Post by pidilandia »

Sorry but my English not very well.
Now:
Ticket Information

Type: Incident
Age: 1 d 3 h
Created: 03/03/2018 10:16
Created by: User1
State: open
Locked: lock
Priority: low
Queue: 1level
CustomerID: CID1
Owner: User1
Category: Menu2

I want that category view all key: Menu::Menu1::Menu2
pidilandia
Znuny newbie
Posts: 44
Joined: 19 Sep 2017, 11:48
Znuny Version: 5.0.16

Re: Dynamic field tree in ticket zoom view

Post by pidilandia »

Help, please!
jojo
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Joined: 26 Jan 2007, 14:50
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Contact:

Re: Dynamic field tree in ticket zoom view

Post by jojo »

This requires Code changes as far as I remember.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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