Customer NewTicket Dropdown number of signs

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mrjb
Znuny newbie
Posts: 3
Joined: 01 Mar 2018, 13:23
Znuny Version: 6.0P5

Customer NewTicket Dropdown number of signs

Post by mrjb »

Hello everyone here :-).

I need to setup a ticket system with multiple queues.
The system should be accessed from german and english people.
The customer need to select the correct queue for his request.
For this I have created a dynamic field to put some tags for the queues.

Now when a customer want to create a ticket, the tags of the queues are truncated, first at 50 signs, after I select a queue, its truncated at 100signs.
Please find attached a screenshot of the truncate problem (the 100signs include the "[...]".
I tried to find the css/javascript part with the "inspect element" of google chrome, but I failed (I must admit that I have no idea of css or javascript).
truncated.PNG
Can you help me to find the location where the maximum is set?
So that everytime all signs are shown from the beginning without being truncated?

Thanks
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lido
Znuny newbie
Posts: 70
Joined: 25 Oct 2017, 16:21
Znuny Version: 6.0.5

Re: Customer NewTicket Dropdown number of signs

Post by lido »

On which page does that truncation occur?
I'm asking for the OTRS url where this page is shown. Something like index.pl?etc or customer.pl?etc
mrjb
Znuny newbie
Posts: 3
Joined: 01 Mar 2018, 13:23
Znuny Version: 6.0P5

Re: Customer NewTicket Dropdown number of signs

Post by mrjb »

customer.pl?Action=CustomerTicketMessage

Thanks
mrjb
Znuny newbie
Posts: 3
Joined: 01 Mar 2018, 13:23
Znuny Version: 6.0P5

Re: Customer NewTicket Dropdown number of signs

Post by mrjb »

Anyone who can help?
Thanks
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