I can not enter the OTRS

Moderator: crythias

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andersonmavi30
Znuny newbie
Posts: 69
Joined: 23 Nov 2017, 21:23
Znuny Version: 5.0.7-25
Real Name: Anderson Martinez Virviescas

I can not enter the OTRS

Post by andersonmavi30 »

Hi guys

I made a change in the system configuration in Framework → Frontend :: Agent in LoginURL and now I can not enter either by domain or by IP.

Do you know how I can correct this error? Thank you very much.
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: I can not enter the OTRS

Post by wurzel »

Hi,

restore your backup.


which version?

5 or previous: Check /opt/otrs/Kernel/Config/Files/ZZZAuto.pm and delete the entry + Rebuild Config.
6 Check opt/otrs/Kernel/Config/Files/ZZZAAuto.pm and delete the entry

Delete the cache.

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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