The daemon is not running
Moderator: crythias
-
- Znuny newbie
- Posts: 69
- Joined: 23 Nov 2017, 21:23
- Znuny Version: 5.0.7-25
- Real Name: Anderson Martinez Virviescas
The daemon is not running
Good morning to all.
I currently enter the OTRS and throw me
OTRS daemon is not running.
When I entered to see the error I report the following
The OTRS Service is a background process that performs asynchronous tasks, for example the ticket escalation shot, mailing, etc.
An operating Daemon of OTRS is mandatory for its correct operation.
Starting the OTRS Daemon
Make sure that the file '/ opt / otrs / var / cron / otrs_daemon' exists (without the extension .dist). This scheduled job will check every 5 minutes if the OTRS Daemon is running and start it if necessary.
Run '/opt/otrs/bin/Cron.sh start' to make sure that the scheduled job of the 'otrs' user is active.
After 5 minutes verify that the OTRS Daemon is running on the system ('bin / otrs.Daemon.pl status').
I look for those libraries and I execute them but even so the same error keeps appearing.
Could someone help me?
Thank you.
I currently enter the OTRS and throw me
OTRS daemon is not running.
When I entered to see the error I report the following
The OTRS Service is a background process that performs asynchronous tasks, for example the ticket escalation shot, mailing, etc.
An operating Daemon of OTRS is mandatory for its correct operation.
Starting the OTRS Daemon
Make sure that the file '/ opt / otrs / var / cron / otrs_daemon' exists (without the extension .dist). This scheduled job will check every 5 minutes if the OTRS Daemon is running and start it if necessary.
Run '/opt/otrs/bin/Cron.sh start' to make sure that the scheduled job of the 'otrs' user is active.
After 5 minutes verify that the OTRS Daemon is running on the system ('bin / otrs.Daemon.pl status').
I look for those libraries and I execute them but even so the same error keeps appearing.
Could someone help me?
Thank you.
Re: The daemon is not running
Hi,
what is the output of
and
Florian
what is the output of
Code: Select all
otrs.Daemon.pl status
Code: Select all
crontab -l
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 69
- Joined: 23 Nov 2017, 21:23
- Znuny Version: 5.0.7-25
- Real Name: Anderson Martinez Virviescas
Re: The daemon is not running
Hello Florian, when I execute the commands that you told me, this comes to me.
[root @ srvotrsV5 cron] # otrs.Daemon.pl status
bash: otrs.Daemon.pl: the order was not found ..
[root @ srvotrsV5 cron] # crontab -l
without crontab for root
[root @ srvotrsV5 cron] #
I thank you in what you can help me.
[root @ srvotrsV5 cron] # otrs.Daemon.pl status
bash: otrs.Daemon.pl: the order was not found ..
[root @ srvotrsV5 cron] # crontab -l
without crontab for root
[root @ srvotrsV5 cron] #
I thank you in what you can help me.
Re: The daemon is not running
Hi,
Sorry, but you should ask your linux admin.
execute the commands as user otrs
execute the commands correctly.
Florian
Sorry, but you should ask your linux admin.
execute the commands as user otrs
execute the commands correctly.
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 69
- Joined: 23 Nov 2017, 21:23
- Znuny Version: 5.0.7-25
- Real Name: Anderson Martinez Virviescas
Re: The daemon is not running
Hello, validating this error mentions this.
# --
# Copyright (C) 2001-2017 xxx, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
# check OTRS daemon status
*/5 * * * * $HOME/bin/otrs.Daemon.pl start >> /dev/null
When I try to execute it, I get the following error.
[root@srvotrsV5 bin]# ./Cron.sh start
Run this script just as OTRS user! Or use 'Cron.sh {start|stop|restart} OTRS_USER' as root!
I do not know what I can do in this case.
# --
# Copyright (C) 2001-2017 xxx, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
# check OTRS daemon status
*/5 * * * * $HOME/bin/otrs.Daemon.pl start >> /dev/null
When I try to execute it, I get the following error.
[root@srvotrsV5 bin]# ./Cron.sh start
Run this script just as OTRS user! Or use 'Cron.sh {start|stop|restart} OTRS_USER' as root!
I do not know what I can do in this case.
Re: The daemon is not running
Hi,
please read my previous posting again.
Regards
Florian
please read my previous posting again.
Regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 69
- Joined: 23 Nov 2017, 21:23
- Znuny Version: 5.0.7-25
- Real Name: Anderson Martinez Virviescas
Re: The daemon is not running
[root@srvotrsV5 ~]# crontab -e
no crontab for root - using an empty one
crontab: installing new crontab
[root@srvotrsV5 ~]# crontab -l
@reboot su -c "/opt/otrs/bin/otrs.Daemon.pl start ; /opt/otrs/bin/Cron.sh start" -s /bin/bash otrs
[root@srvotrsV5 ~]# reboot
no crontab for root - using an empty one
crontab: installing new crontab
[root@srvotrsV5 ~]# crontab -l
@reboot su -c "/opt/otrs/bin/otrs.Daemon.pl start ; /opt/otrs/bin/Cron.sh start" -s /bin/bash otrs
[root@srvotrsV5 ~]# reboot
Re: The daemon is not running
Hi,
please check http://doc.otrs.com/doc/manual/admin/st ... -otrs.html
Chapter 7 + 11
and set up permissions correctly and use Cron for otrs user.
I guess, your Daemon is running now?
Florian
please check http://doc.otrs.com/doc/manual/admin/st ... -otrs.html
Chapter 7 + 11
and set up permissions correctly and use Cron for otrs user.
I guess, your Daemon is running now?
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 69
- Joined: 23 Nov 2017, 21:23
- Znuny Version: 5.0.7-25
- Real Name: Anderson Martinez Virviescas
Re: The daemon is not running
If it is already running. Thank you.