[SOLVED] Autofill subject ticket

Moderator: crythias

Post Reply
ruzzetto

[SOLVED] Autofill subject ticket

Post by ruzzetto »

Hi,
for a particular services ticket subject and services are the same and I don't want users to type in. Is there a way to autofill it?

Thanks,
Fabio
Last edited by ruzzetto on 06 Feb 2018, 15:21, edited 1 time in total.
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Autofill subject ticket

Post by wurzel »

Hi,

google for "Template OTRS blog" and you'll find the "my bonny is over the ocean" article in blog.otrs.com

works similar in OTRS6

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
ruzzetto

Re: Autofill subject ticket

Post by ruzzetto »

Thanks Florian!
I was able to autofll only the ticket body for customers and not agents, and I didn't know what was the "subject" variable...
ruzzetto

Re: [SOLVED] Autofill subject ticket

Post by ruzzetto »

anyone interested could tell me :)
Post Reply