Postpone solution time (due to pending)

[Lamaman]

Sometimes we get tickets were the actual action will be in the future.
For this we use the 'pending reminder'.

However, when we set a pending date in the future. The solution time clock is ticking at the start of the ticket.
Result: ticket is escalated before the pending date is met.

Is there a way to postpone the solution time?

thank you,
Maurice

postpone_solution.png

OTRS 4.0.15

[wurzel]

Hi,

you have to use (commercial) addons for this.

Flo