Sometimes we get tickets were the actual action will be in the future.
For this we use the 'pending reminder'.
However, when we set a pending date in the future. The solution time clock is ticking at the start of the ticket.
Result: ticket is escalated before the pending date is met.
Is there a way to postpone the solution time?
thank you,
Maurice
OTRS 4.0.15
Postpone solution time (due to pending)
Moderator: crythias
Postpone solution time (due to pending)
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Re: Postpone solution time (due to pending)
Hi,
you have to use (commercial) addons for this.
Flo
you have to use (commercial) addons for this.
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.