Hello,
We are using OTRS 6. Is there a way to add a button to AgentTicketZoom MenuModule that would update a dynamic field? I found a way to add a button, I'm not sure what link it would need.
It should show a textbox that lets the agent update the field. Currently using the "Free fields". Is there a more direct way?
Is there any source you could point me to?
Dynamic field in MenuModule
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crythias
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Re: Dynamic field in MenuModule
Many available forms in TicketZoom have the ability to add Dynamic Field(s) to that form via SysConfig.
When you ask about changing a Dynamic field from a button, you may wish to consider whether you wish to do that outside an existing form related to an action. If you do that within an existing action, you can, as an example, tie in a javascript to a button in the form that does the thing you want.
If the Dynamic Field is of a certain type, say "CheckBox" then it will obey its configuration, present as it's designated, and assign the value according to the attributes of the Dynamic Field.
When you ask about changing a Dynamic field from a button, you may wish to consider whether you wish to do that outside an existing form related to an action. If you do that within an existing action, you can, as an example, tie in a javascript to a button in the form that does the thing you want.
If the Dynamic Field is of a certain type, say "CheckBox" then it will obey its configuration, present as it's designated, and assign the value according to the attributes of the Dynamic Field.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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reneeb
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Re: Dynamic field in MenuModule
https://opar.perl-services.de/dist/Acti ... icFieldSet provides a frontend module to change the value of the field. You could write an output module that injects the form into the ticket menu (something like https://github.com/reneeb/otrs-QuickClo ... t/Close.pm)
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Re: Dynamic field in MenuModule
Thank you, I will have a look into this, sounds very useful.reneeb wrote:https://opar.perl-services.de/dist/Acti ... icFieldSet provides a frontend module to change the value of the field. You could write an output module that injects the form into the ticket menu (something like https://github.com/reneeb/otrs-QuickClo ... t/Close.pm)