Can't loggin with admin account

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jepics44
Znuny newbie
Posts: 13
Joined: 23 Jan 2018, 18:07
Znuny Version: OTRS 6
Real Name: Lemi
Company: nada

Can't loggin with admin account

Post by jepics44 »

Hi. I'm new to "otrs". I have a problem. I can not enter the system with the user "root @ localhost". I changed the password with the following command.
su -c "/opt/otrs/bin/otrs.Console.pl Admin :: User :: SetPassword root@localhost Abc123def4" -s /bin/bash otrs
my result
Successfully set password for user 'root @ localhost'
but when I want to enter. the system tells me that the user or password is not correct. where I enter is

localhost/otrs/index.pl

If you can help me, I would appreciate it.

PD: I use LDAP authentication

PD2: Sorry for my english, i am using google translate
jojo
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Re: Can't loggin with admin account

Post by jojo »

disable LDAP authentication
log in with admin user
give your LDAP user admin permissions
log out
enable LDAP authentication again
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jepics44
Znuny newbie
Posts: 13
Joined: 23 Jan 2018, 18:07
Znuny Version: OTRS 6
Real Name: Lemi
Company: nada

Re: Can't loggin with admin account

Post by jepics44 »

it's work. thanks!!!
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