Backup module corrupted?

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fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Backup module corrupted?

Post by fcasal »

jAre you trying to restore the database or the entire otrs installation? Because restore is only for the database
zzz
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Re: Backup module corrupted?

Post by zzz »

Hello Jaapyse,

looks like you have a problem with your tar file.

You need to copy your OTRS folder from one to the other server.
Don't forget to link the Apache settings, set permission etc. OTRS installation documentation

Best regards
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

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fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Backup module corrupted?

Post by fcasal »

What do you need is to install the same version of OTRS (exactly the same) in the new enviroment, and then, you export the database from the actual and import in the new one.
zzz
Znuny superhero
Posts: 888
Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: Backup module corrupted?

Post by zzz »

If you want to have a live copy, you should definitely stop OTRS relevant services to avoid missing progress on your new system.

Look at this documentation: posting.php?mode=reply&f=62&t=38751
Instead of copying files from one folder to the other, you have to copy them to the new server.

Best regards
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

Free and premium add-ons: German | English
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