Backup module corrupted?
Moderator: crythias
Re: Backup module corrupted?
jAre you trying to restore the database or the entire otrs installation? Because restore is only for the database
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- Znuny superhero
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Re: Backup module corrupted?
Hello Jaapyse,
looks like you have a problem with your tar file.
You need to copy your OTRS folder from one to the other server.
Don't forget to link the Apache settings, set permission etc. OTRS installation documentation
Best regards
looks like you have a problem with your tar file.
You need to copy your OTRS folder from one to the other server.
Don't forget to link the Apache settings, set permission etc. OTRS installation documentation
Best regards
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
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Re: Backup module corrupted?
What do you need is to install the same version of OTRS (exactly the same) in the new enviroment, and then, you export the database from the actual and import in the new one.
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- Znuny superhero
- Posts: 888
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: Backup module corrupted?
If you want to have a live copy, you should definitely stop OTRS relevant services to avoid missing progress on your new system.
Look at this documentation: posting.php?mode=reply&f=62&t=38751
Instead of copying files from one folder to the other, you have to copy them to the new server.
Best regards
Emin
Look at this documentation: posting.php?mode=reply&f=62&t=38751
Instead of copying files from one folder to the other, you have to copy them to the new server.
Best regards
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English