Hi,
I'm trying to fine-tune the "delete" behavior in "Ticket::Frontend::MenuModule###460-Delete"
For the link I added "State=5;StateType=closed" so the line looks like this :
Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Delete;State=5;StateType=closed
When I "delete" a new ticket, it is put in the "Delete" queue as it should but the state stays at "new".
What I'm tryin to accomplish is when we "delete" a ticket that it is put in the queue "Delete" and that the state is also modify to "closed"
Thanks for your help.
Modifying "Delete" behavior
Moderator: crythias
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- Znuny newbie
- Posts: 24
- Joined: 27 Dec 2017, 20:40
- Znuny Version: 6.0.2-03
Re: Modifying "Delete" behavior
use the generic agent to close the tickets on queue update
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 24
- Joined: 27 Dec 2017, 20:40
- Znuny Version: 6.0.2-03
Re: Modifying "Delete" behavior
Hi jojo,
What do you mean by "GenericAgent" ? I crossed that term quite a few times but didn't figure out what it's related to.
What do you mean by "GenericAgent" ? I crossed that term quite a few times but didn't figure out what it's related to.
Re: Modifying "Delete" behavior
The Generic Agent in the admin interface...
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 24
- Joined: 27 Dec 2017, 20:40
- Znuny Version: 6.0.2-03
Re: Modifying "Delete" behavior
Found it thx !