Removing fwd/re/aw from ticket subjects

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PhyrePhoX
OTRS expert
Posts: 74
Joined: 05 Dec 2007, 10:56

Removing fwd/re/aw from ticket subjects

Postby PhyrePhoX » 18 Jan 2018, 09:38

I noticed OTRS automatically removes the "fwd" from the beginning of a ticket subject in new tickets, that are forwarded to the system.
Where can i influence this behaviour and add new rules, like the german "aw" for "re"? I searched sysconfig for "fwd" and did not get a result, so it is hardcoded somewhere?
Thanks in advance,

PhoX

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