Removing fwd/re/aw from ticket subjects

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PhyrePhoX
Znuny advanced
Posts: 132
Joined: 05 Dec 2007, 10:56
Znuny Version: 5.0.24 (with ITSM Mo

Removing fwd/re/aw from ticket subjects

Post by PhyrePhoX »

I noticed OTRS automatically removes the "fwd" from the beginning of a ticket subject in new tickets, that are forwarded to the system.
Where can i influence this behaviour and add new rules, like the german "aw" for "re"? I searched sysconfig for "fwd" and did not get a result, so it is hardcoded somewhere?
Thanks in advance,

PhoX
OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging
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