I noticed OTRS automatically removes the "fwd" from the beginning of a ticket subject in new tickets, that are forwarded to the system.
Where can i influence this behaviour and add new rules, like the german "aw" for "re"? I searched sysconfig for "fwd" and did not get a result, so it is hardcoded somewhere?
Thanks in advance,
PhoX
Removing fwd/re/aw from ticket subjects
Moderator: crythias
Removing fwd/re/aw from ticket subjects
OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging