OTRS 6 ITSM change - workorder permissions

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dolefi
OTRS newbie
Posts: 7
Joined: 09 Jan 2018, 14:06
OTRS Version?: version 6
Real Name: Filip Dolezal
Company: T1-solution

OTRS 6 ITSM change - workorder permissions

Postby dolefi » 17 Jan 2018, 16:37

Hi again, is there any possible way to restrict some users only to some types of workorders ? what I mean is:
1, create change with 2 workorders - 1, type Approval
2. type Workorder
2, right now the owner of the change can approve the first workorder (change builder) is there any way to create some kind of rights that will permit only change managers to aprove the Aproval type workorder ? So that change builder can work only on workorder type workorder ?

Thank you for your time

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