Errors during upgrade to 6

Moderator: crythias

ruzzetto
OTRS wizard
Posts: 164
Joined: 14 Apr 2017, 10:53
OTRS Version?: 5.0.20

Errors during upgrade to 6

Postby ruzzetto » 17 Jan 2018, 16:02

Hi,
I just tried to upgrade my test machine to 6 version from 5.0.24 following the official guide with these steps:
1) Stop services
2) DB and /opt/otrs backups
3) Install new RPM
4) Migrate configuration files under Kernel/Config/Files
5) Run script DBUpdate

Upgrade wasn't fine and I encountered a lot of issues during upgrade package and upgrade DB:

1) Errors during RPM installation:

Code: Select all

 Updating   : otrs-6.0.4-03.noarch                                                                                                                                                                  1/2
warning: /opt/otrs/Kernel/Config.pm created as /opt/otrs/Kernel/Config.pm.rpmnew
Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
[Wed Jan 17 14:35:01 2018] otrs.Console.pl: DBD::mysql::st execute failed: Table 'otrs.sysconfig_deployment_lock' doesn't exist at /opt/otrs/Kernel/System/DB.pm line 694.
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:35:01 2018

 Message: Table 'otrs.sysconfig_deployment_lock' doesn't exist, SQL: '
            SELECT id, exclusive_lock_guid, exclusive_lock_user_id, exclusive_lock_expiry_time
            FROM sysconfig_deployment_lock
            ORDER BY exclusive_lock_expiry_time DESC LIMIT 1'

 Traceback (9863):
   Module: Kernel::System::SysConfig::DB::_DeploymentLockGet Line: 5183
   Module: Kernel::System::SysConfig::DB::DeploymentIsLocked Line: 4905
   Module: Kernel::System::SysConfig::DB::DefaultSettingLock Line: 1591
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2581
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 51
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: /opt/otrs/bin/otrs.Console.pl Line: 38

[Wed Jan 17 14:35:01 2018] otrs.Console.pl: DBD::mysql::db do failed: Table 'otrs.sysconfig_default' doesn't exist at /opt/otrs/Kernel/System/DB.pm line 470.
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:35:01 2018

 Message: Table 'otrs.sysconfig_default' doesn't exist, SQL: '
        UPDATE sysconfig_default
        SET
            exclusive_lock_guid = ?,
            exclusive_lock_user_id = ?,
            exclusive_lock_expiry_time = ?
        '

 Traceback (9863):
   Module: Kernel::System::SysConfig::DB::DefaultSettingLock Line: 1676
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2581
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 51
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: /opt/otrs/bin/otrs.Console.pl Line: 38

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:35:01 2018

 Message: System was unable to lock Default Settings

 Traceback (9863):
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2586
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 51
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: /opt/otrs/bin/otrs.Console.pl Line: 38

Error: There was a problem writing XML to DB.
Rebuilding the system configuration...
Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
Deleting cache...
Done.


2) Error during DBUpdate script:

Code: Select all

Step 8 of 38: Migrate configuration ...
Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:41:55 2018

 Message: 'Down' not found in select!

 Traceback (9937):
   Module: Kernel::System::SysConfig::ValueType::Select::EffectiveValueGet Line: 171
   Module: Kernel::System::SysConfig::SettingEffectiveValueGet Line: 966
   Module: Kernel::System::SysConfig::_DefaultSettingAddBulk Line: 6160
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2600
   Module: scripts::DBUpdateTo6::Base::RebuildConfig Line: 53
   Module: scripts::DBUpdateTo6::MigrateConfigEffectiveValues::Run Line: 48
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
   Module: scripts::DBUpdateTo6::Run Line: 69
   Module: ./DBUpdate-to-6.pl Line: 89

[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:41:55 2018

 Message: 'FAQID' not found in select!

 Traceback (9937):
   Module: Kernel::System::SysConfig::ValueType::Select::EffectiveValueGet Line: 171
   Module: Kernel::System::SysConfig::SettingEffectiveValueGet Line: 966
   Module: Kernel::System::SysConfig::_DefaultSettingAddBulk Line: 6160
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2600
   Module: scripts::DBUpdateTo6::Base::RebuildConfig Line: 53
   Module: scripts::DBUpdateTo6::MigrateConfigEffectiveValues::Run Line: 48
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
   Module: scripts::DBUpdateTo6::Run Line: 69
   Module: ./DBUpdate-to-6.pl Line: 89

[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:41:55 2018

 Message: 'Down' not found in select!

 Traceback (9937):
   Module: Kernel::System::SysConfig::ValueType::Select::EffectiveValueGet Line: 171
   Module: Kernel::System::SysConfig::SettingEffectiveValueGet Line: 966
   Module: Kernel::System::SysConfig::_DefaultSettingAddBulk Line: 6160
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2600
   Module: scripts::DBUpdateTo6::Base::RebuildConfig Line: 53
   Module: scripts::DBUpdateTo6::MigrateConfigEffectiveValues::Run Line: 48
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
   Module: scripts::DBUpdateTo6::Run Line: 69
   Module: ./DBUpdate-to-6.pl Line: 89

[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:41:55 2018

 Message: 'FAQID' not found in select!

 Traceback (9937):
   Module: Kernel::System::SysConfig::ValueType::Select::EffectiveValueGet Line: 171
   Module: Kernel::System::SysConfig::SettingEffectiveValueGet Line: 966
   Module: Kernel::System::SysConfig::_DefaultSettingAddBulk Line: 6160
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2600
   Module: scripts::DBUpdateTo6::Base::RebuildConfig Line: 53
   Module: scripts::DBUpdateTo6::MigrateConfigEffectiveValues::Run Line: 48
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
   Module: scripts::DBUpdateTo6::Run Line: 69
   Module: ./DBUpdate-to-6.pl Line: 89

[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:41:55 2018

 Message: 'Down' not found in select!

 Traceback (9937):
   Module: Kernel::System::SysConfig::ValueType::Select::EffectiveValueGet Line: 171
   Module: Kernel::System::SysConfig::SettingEffectiveValueGet Line: 966
   Module: Kernel::System::SysConfig::_DefaultSettingAddBulk Line: 6160
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2600
   Module: scripts::DBUpdateTo6::Base::RebuildConfig Line: 53
   Module: scripts::DBUpdateTo6::MigrateConfigEffectiveValues::Run Line: 48
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
   Module: scripts::DBUpdateTo6::Run Line: 69
   Module: ./DBUpdate-to-6.pl Line: 89

[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:41:55 2018

 Message: 'FAQID' not found in select!

 Traceback (9937):
   Module: Kernel::System::SysConfig::ValueType::Select::EffectiveValueGet Line: 171
   Module: Kernel::System::SysConfig::SettingEffectiveValueGet Line: 966
   Module: Kernel::System::SysConfig::_DefaultSettingAddBulk Line: 6160
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2600
   Module: scripts::DBUpdateTo6::Base::RebuildConfig Line: 53
   Module: scripts::DBUpdateTo6::MigrateConfigEffectiveValues::Run Line: 48
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
   Module: scripts::DBUpdateTo6::Run Line: 69
   Module: ./DBUpdate-to-6.pl Line: 89

[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:41:55 2018

 Message: 'Down' not found in select!

 Traceback (9937):
   Module: Kernel::System::SysConfig::ValueType::Select::EffectiveValueGet Line: 171
   Module: Kernel::System::SysConfig::SettingEffectiveValueGet Line: 966
   Module: Kernel::System::SysConfig::_DefaultSettingAddBulk Line: 6160
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2600
   Module: scripts::DBUpdateTo6::Base::RebuildConfig Line: 53
   Module: scripts::DBUpdateTo6::MigrateConfigEffectiveValues::Run Line: 48
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
   Module: scripts::DBUpdateTo6::Run Line: 69
   Module: ./DBUpdate-to-6.pl Line: 89

[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:41:55 2018

 Message: 'FAQID' not found in select!

 Traceback (9937):
   Module: Kernel::System::SysConfig::ValueType::Select::EffectiveValueGet Line: 171
   Module: Kernel::System::SysConfig::SettingEffectiveValueGet Line: 966
   Module: Kernel::System::SysConfig::_DefaultSettingAddBulk Line: 6160
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2600
   Module: scripts::DBUpdateTo6::Base::RebuildConfig Line: 53
   Module: scripts::DBUpdateTo6::MigrateConfigEffectiveValues::Run Line: 48
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
   Module: scripts::DBUpdateTo6::Run Line: 69
   Module: ./DBUpdate-to-6.pl Line: 89

[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:41:55 2018

 Message: 'Down' not found in select!

 Traceback (9937):
   Module: Kernel::System::SysConfig::ValueType::Select::EffectiveValueGet Line: 171
   Module: Kernel::System::SysConfig::SettingEffectiveValueGet Line: 966
   Module: Kernel::System::SysConfig::_DefaultSettingAddBulk Line: 6160
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2600
   Module: scripts::DBUpdateTo6::Base::RebuildConfig Line: 53
   Module: scripts::DBUpdateTo6::MigrateConfigEffectiveValues::Run Line: 48
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
   Module: scripts::DBUpdateTo6::Run Line: 69
   Module: ./DBUpdate-to-6.pl Line: 89

[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:41:55 2018

 Message: 'FAQID' not found in select!

 Traceback (9937):
   Module: Kernel::System::SysConfig::ValueType::Select::EffectiveValueGet Line: 171
   Module: Kernel::System::SysConfig::SettingEffectiveValueGet Line: 966
   Module: Kernel::System::SysConfig::_DefaultSettingAddBulk Line: 6160
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2600
   Module: scripts::DBUpdateTo6::Base::RebuildConfig Line: 53
   Module: scripts::DBUpdateTo6::MigrateConfigEffectiveValues::Run Line: 48
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
   Module: scripts::DBUpdateTo6::Run Line: 69
   Module: ./DBUpdate-to-6.pl Line: 89

[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:41:55 2018

 Message: 'Down' not found in select!

 Traceback (9937):
   Module: Kernel::System::SysConfig::ValueType::Select::EffectiveValueGet Line: 171
   Module: Kernel::System::SysConfig::SettingEffectiveValueGet Line: 966
   Module: Kernel::System::SysConfig::_DefaultSettingAddBulk Line: 6160
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2600
   Module: scripts::DBUpdateTo6::Base::RebuildConfig Line: 53
   Module: scripts::DBUpdateTo6::MigrateConfigEffectiveValues::Run Line: 48
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
   Module: scripts::DBUpdateTo6::Run Line: 69
   Module: ./DBUpdate-to-6.pl Line: 89

[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:41:55 2018

 Message: 'FAQID' not found in select!

 Traceback (9937):
   Module: Kernel::System::SysConfig::ValueType::Select::EffectiveValueGet Line: 171
   Module: Kernel::System::SysConfig::SettingEffectiveValueGet Line: 966
   Module: Kernel::System::SysConfig::_DefaultSettingAddBulk Line: 6160
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2600
   Module: scripts::DBUpdateTo6::Base::RebuildConfig Line: 53
   Module: scripts::DBUpdateTo6::MigrateConfigEffectiveValues::Run Line: 48
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
   Module: scripts::DBUpdateTo6::Run Line: 69
   Module: ./DBUpdate-to-6.pl Line: 89

[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
[Wed Jan 17 14:41:55 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 165.
ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:41:55 2018

 Message: 'Full' not found in select!

 Traceback (9937):
   Module: Kernel::System::SysConfig::ValueType::Select::EffectiveValueGet Line: 171
   Module: Kernel::System::SysConfig::SettingEffectiveValueGet Line: 966
   Module: Kernel::System::SysConfig::_DefaultSettingAddBulk Line: 6160
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2600
   Module: scripts::DBUpdateTo6::Base::RebuildConfig Line: 53
   Module: scripts::DBUpdateTo6::MigrateConfigEffectiveValues::Run Line: 48
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
   Module: scripts::DBUpdateTo6::Run Line: 69
   Module: ./DBUpdate-to-6.pl Line: 89

ERROR: OTRS-otrs.Console.pl-Maint::Database::Check-82 Perl: 5.16.3 OS: linux Time: Wed Jan 17 14:41:55 2018

 Message: 'TemplateID' not found in select!

 Traceback (9937):
   Module: Kernel::System::SysConfig::ValueType::Select::EffectiveValueGet Line: 171
   Module: Kernel::System::SysConfig::SettingEffectiveValueGet Line: 966
   Module: Kernel::System::SysConfig::_DefaultSettingAddBulk Line: 6160
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2600
   Module: scripts::DBUpdateTo6::Base::RebuildConfig Line: 53
   Module: scripts::DBUpdateTo6::MigrateConfigEffectiveValues::Run Line: 48
   Module: scripts::DBUpdateTo6::_ExecuteComponent Line: 157
   Module: scripts::DBUpdateTo6::Run Line: 69
   Module: ./DBUpdate-to-6.pl Line: 89

Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
    Step 9 of 38: Refresh configuration cache after migration of OTRS 5 settings ...
    Step 10 of 38: Migrating ticket storage configuration ...
Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.


and

Code: Select all

Step 38 of 38: Check SysConfig consistency ...
Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
Kernel::Config::Files::Znuny4OTRSAttachmentMultiUpload has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1967.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.
[Wed Jan 17 14:43:01 2018] DBUpdate-to-6.pl: Use of uninitialized value in string eq at /opt/otrs/Kernel/System/SysConfig/ValueType/Select.pm line 125.


    Inconsistent SysConfig settings detected, please update them manually:

    Customer::AuthModule
    FAQ::Frontend::AgentFAQExplorer###Order::Default
    FAQ::Frontend::AgentFAQExplorer###SortBy::Default
    FAQ::Frontend::AgentFAQSearch###Order::Default
    FAQ::Frontend::AgentFAQSearch###SortBy::Default
    FAQ::Frontend::CustomerFAQExplorer###Order::Default
    FAQ::Frontend::CustomerFAQExplorer###SortBy::Default
    FAQ::Frontend::CustomerFAQSearch###Order::Default
    FAQ::Frontend::CustomerFAQSearch###SortBy::Default
    FAQ::Frontend::PublicFAQExplorer###Order::Default
    FAQ::Frontend::PublicFAQExplorer###SortBy::Default
    FAQ::Frontend::PublicFAQSearch###Order::Default
    FAQ::Frontend::PublicFAQSearch###SortBy::Default
    FAQ::TicketCompose###InsertMethod
    Frontend::Module###AgentFAQHistory
    Frontend::Module###AgentFAQJournal
    Frontend::Module###AgentFAQSearch
    Frontend::Module###AgentFAQSearchSmall
    ITSMChange::Frontend::AgentITSMTemplateOverview###SortBy::Default


 Migration completed!


Anyone encountered same issues?
Thanks a lot!
Last edited by crythias on 22 Jan 2018, 17:03, edited 1 time in total.
Reason: change quote to code for compression

jojo
Moderator
Posts: 14185
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Errors during upgrade to 6

Postby jojo » 17 Jan 2018, 16:35

remove all 3rd party modules before migration. Also check your database if all tables from OTRS5 are existing
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

ruzzetto
OTRS wizard
Posts: 164
Joined: 14 Apr 2017, 10:53
OTRS Version?: 5.0.20

Re: Errors during upgrade to 6

Postby ruzzetto » 17 Jan 2018, 16:56

jojo wrote:remove all 3rd party modules before migration. Also check your database if all tables from OTRS5 are existing

@jojo I removed 3rd party before upgrade via package manager but It seems something still remain on the system....is there a way to perform a full removal? About DB I don't know how to check because otrs 5 is working well before upgrade
thanks

davidkrotil
OTRS newbie
Posts: 25
Joined: 10 Feb 2015, 17:15
OTRS Version?: 5.0.17
Real Name: David

Re: Errors during upgrade to 6

Postby davidkrotil » 17 Feb 2018, 02:37

I got same problem with RPM upgrade from 5.0.26 to 6.0.5 . I looked on the OTRS 5 tables and there isn´t any otrs.sysconfig_deployment_lock table.

Looks like this is a bug.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database

davidkrotil
OTRS newbie
Posts: 25
Joined: 10 Feb 2015, 17:15
OTRS Version?: 5.0.17
Real Name: David

Re: Errors during upgrade to 6

Postby davidkrotil » 25 Feb 2018, 21:51

I´m alone with this upgrade problem ?
OTRS 5.0.x (private/testing/public) on Linux with MySQL database

fcasal
OTRS wizard
Posts: 107
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.7

Re: Errors during upgrade to 6

Postby fcasal » 25 Feb 2018, 23:27

Please, open a new ticket for your problem and attach the logs with the errors.

Greetings.

fsidoli
OTRS newbie
Posts: 17
Joined: 24 Nov 2011, 12:01
OTRS Version?: 5.0.20
Real Name: Fabrizio Sidoli

Re: Errors during upgrade to 6

Postby fsidoli » 10 Apr 2018, 13:34

I'm seeing similar issues and have posted today about it:

viewtopic.php?f=62&p=158507#p158507

Did you find a solution?

ruzzetto
OTRS wizard
Posts: 164
Joined: 14 Apr 2017, 10:53
OTRS Version?: 5.0.20

Re: Errors during upgrade to 6

Postby ruzzetto » 10 Apr 2018, 16:56

Hi all, i'm trying in these days to replicate the issue. Cloned my production env to lab..... I'll catch you up

ruzzetto
OTRS wizard
Posts: 164
Joined: 14 Apr 2017, 10:53
OTRS Version?: 5.0.20

Re: Errors during upgrade to 6

Postby ruzzetto » 11 Apr 2018, 10:06

Now I got a new error:

Code: Select all

--> Finished Dependency Resolution
Error: Package: otrs-6.0.6-01.noarch (/otrs-6.0.6-01.noarch)
           Requires: perl(DateTime)
         

fcasal
OTRS wizard
Posts: 107
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.7

Re: Errors during upgrade to 6

Postby fcasal » 11 Apr 2018, 20:59

I think you have some dependencies without install, check perlmodules

perl /opt/otrs/bin/otrs.CheckModules.pl

if there is any missing, in the manual you can see how install it.

ruzzetto
OTRS wizard
Posts: 164
Joined: 14 Apr 2017, 10:53
OTRS Version?: 5.0.20

Re: Errors during upgrade to 6

Postby ruzzetto » 13 Apr 2018, 09:17

Code: Select all

  o Apache::DBI......................ok (v1.12)
  o Apache2::Reload..................ok (v0.13)
  o Archive::Tar.....................ok (v1.92)
  o Archive::Zip.....................ok (v1.30)
  o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
  o Crypt::SSLeay....................ok (v0.64)
  o Date::Format.....................ok (v2.24)
  o DBI..............................ok (v1.627)
  o DBD::mysql.......................ok (v4.023)
  o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
  o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
  o DBD::Pg..........................Not installed! Use: 'yum install "perl(DBD::Pg)"' (optional - Required to connect to a PostgreSQL database.)
  o Digest::SHA......................ok (v5.85)
  o Encode::HanExtra.................Not installed! Use: 'yum install "perl(Encode::HanExtra)"' (optional - Required to handle mails with several Chinese character sets.)
  o IO::Socket::SSL..................ok (v1.94)
  o JSON::XS.........................ok (v3.01)
  o List::Util::XS...................ok (v1.27)
  o LWP::UserAgent...................ok (v6.13)
  o Mail::IMAPClient.................ok (v3.37)
    o IO::Socket::SSL................ok (v1.94)
    o Authen::SASL...................ok (v2.15)
    o Authen::NTLM...................ok (v1.09)
  o ModPerl::Util....................ok (v2.000010)
  o Net::DNS.........................ok (v0.72)
  o Net::LDAP........................ok (v0.56)
  o Template.........................ok (v2.24)
  o Template::Stash::XS..............ok (undef)
  o Text::CSV_XS.....................ok (v1.00)
  o Time::HiRes......................ok (v1.9725)
  o Time::Piece......................ok (v1.20_01)
  o XML::LibXML......................ok (v2.0018)
  o XML::LibXSLT.....................ok (v1.80)
  o XML::Parser......................ok (v2.41)
  o YAML::XS.........................ok (v0.54)

ruzzetto
OTRS wizard
Posts: 164
Joined: 14 Apr 2017, 10:53
OTRS Version?: 5.0.20

Re: Errors during upgrade to 6

Postby ruzzetto » 23 Apr 2018, 13:54

ok, I was able to fix dependencies issues and finally I've installed new RPM with this issue:

Code: Select all

 Updating   : otrs-6.0.6-01.noarch                                                                                                                                                              17/1
warning: /opt/otrs/Kernel/Config.pm created as /opt/otrs/Kernel/Config.pm.rpmnew
[Mon Apr 23 13:51:56 2018] otrs.Console.pl: DBD::mysql::st execute failed: Table 'otrs.sysconfig_deployment_lock' doesn't exist at /opt/otrs/Kernel/System/DB.pm line 694.
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-97 Perl: 5.16.3 OS: linux Time: Mon Apr 23 13:51:56 2018

 Message: Table 'otrs.sysconfig_deployment_lock' doesn't exist, SQL: '
            SELECT id, exclusive_lock_guid, exclusive_lock_user_id, exclusive_lock_expiry_time
            FROM sysconfig_deployment_lock
            ORDER BY exclusive_lock_expiry_time DESC LIMIT 1'

 Traceback (22755):
   Module: Kernel::System::SysConfig::DB::_DeploymentLockGet Line: 5183
   Module: Kernel::System::SysConfig::DB::DeploymentIsLocked Line: 4905
   Module: Kernel::System::SysConfig::DB::DefaultSettingLock Line: 1591
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2581
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 51
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: /opt/otrs/bin/otrs.Console.pl Line: 38

[Mon Apr 23 13:51:56 2018] otrs.Console.pl: DBD::mysql::db do failed: Table 'otrs.sysconfig_default' doesn't exist at /opt/otrs/Kernel/System/DB.pm line 470.
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-97 Perl: 5.16.3 OS: linux Time: Mon Apr 23 13:51:56 2018

 Message: Table 'otrs.sysconfig_default' doesn't exist, SQL: '
        UPDATE sysconfig_default
        SET
            exclusive_lock_guid = ?,
            exclusive_lock_user_id = ?,
            exclusive_lock_expiry_time = ?
        '

 Traceback (22755):
   Module: Kernel::System::SysConfig::DB::DefaultSettingLock Line: 1676
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2581
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 51
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: /opt/otrs/bin/otrs.Console.pl Line: 38

ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-97 Perl: 5.16.3 OS: linux Time: Mon Apr 23 13:51:56 2018

 Message: System was unable to lock Default Settings

 Traceback (22755):
   Module: Kernel::System::SysConfig::ConfigurationXML2DB Line: 2586
   Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 51
   Module: (eval) Line: 460
   Module: Kernel::System::Console::BaseCommand::Execute Line: 454
   Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
   Module: /opt/otrs/bin/otrs.Console.pl Line: 38

Error: There was a problem writing XML to DB.
Rebuilding the system configuration...
Deleting cache...
Done.


anyway I run migrationDB script and everything seems to be ok. The script to upgrade packages fails but just for one package. I was able to login but when I opened a ticket (AgentTicketZoom) I got Internal Server Error.

Tried to reinstall RPM but now "Internal Server Error" is just after login and cannot see tickets or doing something. :(

Bye

rabello
OTRS newbie
Posts: 1
Joined: 03 Oct 2017, 21:02
OTRS Version?: 5.0.22
Real Name: rodrigo abello
Company: sya chile

Re: Errors during upgrade to 6

Postby rabello » 02 May 2018, 15:52

ruzzetto wrote:Now I got a new error:

Code: Select all

--> Finished Dependency Resolution
Error: Package: otrs-6.0.6-01.noarch (/otrs-6.0.6-01.noarch)
           Requires: perl(DateTime)
         


Hi ruzzetto, how you fix this problem? .. I have the same on my update from Otrs 5 to 6

ruzzetto
OTRS wizard
Posts: 164
Joined: 14 Apr 2017, 10:53
OTRS Version?: 5.0.20

Re: Errors during upgrade to 6

Postby ruzzetto » 02 May 2018, 17:23

Hi rabello,
i fixed with yum install

Fabio


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