Hello,
I have OTRS 5.0.23.
My customers (and agents) are in a LDAP, they can all log in and use OTRS quite well (i have no group in the LDAP).
But the customers want to see all the tickets posted in OTRS : not only their own tickets.
How can i set the parameters in OTRS to do that ?
Thanks .
Display all the tickets for customers
Moderator: crythias
Re: Display all the tickets for customers
Customers only can see tickets based on their CustomerID
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Display all the tickets for customers
Thank you for your answer.
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Re: Display all the tickets for customers
There is also enabling Company Tickets.TryAgain wrote:But the customers want to see all the tickets posted in OTRS : not only their own tickets.
Users' "My Tickets" are based upon UserName.
Users' "Company Tickets" are based upon CustomerID. If "everyone" had the same value of CustomerID, they'd see all tickets in Company Tickets.
By default and most LDAP suggested configuration, the CustomerID = individual email address. But it can be anything, including any other LDAP attribute, such as Company or Department.
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