TryAgain wrote:But the customers want to see all the tickets posted in OTRS : not only their own tickets.
There is also enabling Company Tickets.
Users' "My Tickets" are based upon UserName.
Users' "Company Tickets" are based upon CustomerID. If "everyone" had the same value of CustomerID, they'd see all tickets in Company Tickets.
By default and most LDAP suggested configuration, the CustomerID = individual email address. But it can be anything, including any other LDAP attribute, such as Company or Department.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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