Hi!
We want to send a list in e-mail about the tickets which SLA not assigned. Is it possible?
Szilard
Send list about the ticket if not SLA assigned to ticket
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Re: Send list about the ticket if not SLA assigned to ticket
Do you want to send a notification to agents for each ticket that has no SLA? Use Ticketnotifications.
If you want to send one single notification (e.g. every morning), where the notification shows a list of all tickets that do not have a SLA assigned, that needs development.
If you want to send one single notification (e.g. every morning), where the notification shows a list of all tickets that do not have a SLA assigned, that needs development.
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